Lava Lodge at Hale Kilauea

The property was clean, the staff was very attentive to ensure we had what we needed, and the checkout was very easy.

Overall it was a good spot for one night. Super clean with nice amenities. However, to check in you have to arrive within a certain time and pick up and return the key at the True Value a short drive away. No potable water, but they provided a jug of bottled water. We arrived at the end of check-in time frame and it was rainy and foggy, so finding the checkin spot was challenging. TV is in a little sitting room. We didn’t shower because when you first turn on the water in the basin it was bluish. Not sure what that was all about. In the morning you can easily hear your neighbors in adjacent rooms. We stayed just one night and it met our needs given how few lodging options are in Volcano. We run and Airbnb, my suggestion is to purchase coded locks and make check-in simple and fix the water situation.

overall it's good but there’s a bit of a musty smell in the room, even though there's a dehumidifier

The plumbing under the kitchen sink was broken which made the kitchen sink unusable. Tap water was not potable and there was no mention of this in the description when we booked. One pillow was missing a pillow case. Some of the dishes in the cabinet were dirty.

Comfortable and clean. Very quiet when we were there. Nice refrigerator and kitchen area. Extra space - like a suite..bedroom was separate..

room was in good condition. It was clean and comfortable. Bathroom was a little tight. we appreciate the water and warning about not using the water for drinking since it was not potable. The lady at check-in at the Tru-Value was very helpful. The remoteness of the property was concening at first but we walked around the surrounding area and that made us feel better about the property location.

Very nice room and friendly host. Breakfast consisted of a coffee machine, some fruit and a package pastry. Not what I expected given other places I stayed in Volcano. You pick up keys at a hardware store and I wish they had warned me that the charge on my credit card would be from the hardware store! Gave me a bit of a scare,

Staff at check in was courteous but it was overpriced for what it was. The place was tidy but the water out of the faucets wasn’t safe to drink, and though they provided drinking water it was not ideal. There were more beds than expected but the walls were pretty thin. Even though there were dehumidifiers running, it was pretty damp feeling. It wasn’t exactly the cozy cabin I was hoping for, and at this price I expected a bit better.

We weren't able to check in during the listed check-in times, but Tasha was able to accommodate us. After discovering all the restaurants in town were shut down before our arrival, it was a relief to find a couple snacks and fruits in a bowl waiting for us on arrival. The place was very clean and comfortable. The obly opportunity for improvement would bebetter signage feom the road.