Swiss-Grand Beach Resort Kuantan

Service was excellent. Within 30 minutes of entering the room, staff checked to see if the room was alright. In addition, they also brought our bags up to the room without us asking. The room was also super clean, there were no stains. However, the pool area is a little dirty as the stairs have mould on them. Buffet spread was excellent, there were many different options to choose from. Overall a great stay, would come back again when visiting kuantan.

I enjoyed my stay here. I appreciate the stylish lobby decor, and the receptionist staff was very polite and friendly. The kids club is wonderful, we played PlayStation and did some coloring. There's a gym nearby, and the toilet at the kids club is spotless. The hotel is extremely kids friendly, and my children loved everything about it. My room was clean, and the housekeeping team did a fantastic job with the cleaning. The breakfast is delicious. ❤

We absolutely loved the chill, family-holiday vibe here. The lobby has so many cosy spots to just sit back and relax. Kids had a great time at the pool and slides, and the easy access to the beach was a big plus. 
We stayed in the family room and it was very well maintained! Good air-conditioning, strong water pressure, and overall very comfortable. You really know a hotel is well maintained when even the corners and toilet tiles are clean! The staff are very friendly and helpful! One area for improvement would be the kids’ club. Should provide more educational toys, but during our visit it felt quite empty and there was no staff around. There was also no information shared on available kids’ activities. It became a bit boring for the kids after some time. It would be nice if the PlayStation could be free to use (like Hilton), and if staff could actively engage the kids or share a simple activity schedule. Highly recommended for families looking for a relaxing yet fun getaway. With some enhancements to the kids’ club, the experience would be even better. Would love to return! Thanks!

I was recently at this hotel and had a great time. Check-in and check-out process was swift and hassle-free. The staff were friendly, welcoming, and always willing to help with a smile. The swimming pool was cleaned very well, maintained well, and a lovely area to relax at. The amenities of the hotel were great, and the hotel itself was comfortable and pleasant. The area was neat and cozy, and I really enjoyed the room. I was really touched by the warmth of everybody at the hotel. All in all, We had a very nice stay and I would recommend this hotel to my family. I can’t wait to return here again in the future.

The room was nicely renovated, modern, and well lit. Unfortunately, the bed linens and towels had a noticeable musty smell, which took away from the overall experience. I also woke up with several bites behind my knee, which was concerning. While there were some positive aspects to the stay, the overall experience didn’t meet the standard I would expect from a five-star resort.

TFantastic Family Escape – Kids Loved the Pool & Beach! Rating: 4.5/5 We had an absolute blast at Swiss-Garden Kuantan! If you’re looking for a family getaway that keeps the kids entertained, this is the spot. The Highlights: Kid-Approved: The pool area with the slide was a massive hit—my kids (3, 9, & 11) couldn't get enough of it. Beachside Bliss: The location is perfect, with easy access to a beautiful, clean beach that we really enjoyed. Nightly Entertainment: The fire show for hotel guests was a fantastic surprise and a great way to end the day. Top-Tier Service: A huge shoutout to the staff—they were incredibly friendly and helpful throughout our entire stay. Breakfast Win: The breakfast spread was seriously good! Pro-Tip for Guests: The breakfast buffet gets very busy during peak hours, and you might have to wait for a table. My advice: plan your timing to head down a bit earlier to beat the rush and secure your spot comfortably.

Is a nice place for vacation. Suitable for family trip as well as for couple. International BBQ buffet also recommended, a relax place for having our dinner.

Nice beach front hotel. Wide selection of breakfast choices. Quite pack during holiday season. A bit dirty sea shore, plastic waste and broken food container are everywhere. Overall the kids were satisfied with the pool and slides.