Amari Pattaya

A bit old and run down. The drainage was poor, and the air conditioning was noisy. The bedding wasn't very comfortable. Breakfast was good with fresh fruit. The room was spacious but didn't have a minibar, only four bottles of water.

Amari Pattaya, located right by Pattaya Beach Road, is arguably one of the most impressive family-friendly resort hotels I've experienced in recent years. From the moment I stepped into the hotel until check-out, everything from the facilities and service quality to the overall atmosphere showcased the expected standards and refinement of a five-star establishment. Upon arrival, the first thing that caught my eye was the spacious welcome driveway surrounded by lush green landscaping. Passing through the double automatic doors, the lobby, with its two-story-plus ceiling height, immediately conveyed the hotel's grandeur. The air was filled with a subtle floral and fruity scent, complemented by a refreshing welcome drink that instantly melted away the fatigue of a long journey. From the check-in process onwards, you could feel the hotel's intention to create a sense of occasion and a privileged experience for guests. Our deluxe twin suite was equally satisfying. The room was incredibly spacious, with an overall layout that balanced comfort and practicality. In addition to a private balcony overlooking the sea, the room was well-equipped with comprehensive living amenities. The separate wet and dry bathroom design, independent bathtub and shower area, large-capacity wardrobe, generous luggage storage space, and ample charging outlets and reading lights all made an extended stay much more convenient. Even the quality of the room slippers was impressive; their material and comfort clearly surpassed the disposable ones often found in similar-class hotels. These small details show that the hotel put significant effort into its room planning. If you were to ask me what Amari Pattaya's most attractive feature is, I would undoubtedly say: "the pool area." After check-in, if the room isn't ready yet, guests can head to the pool area to use the facilities. This pool and waterslide complex is practically a paradise for families with children. The entire space isn't just a simple large pool like traditional hotels; instead, it creates a rich flow of movement through varying levels, pathways, and water slides. For children, it's more like a water adventure park. Descend a staircase, go through a slide, turn a corner, and you'll discover another play area, with each section full of exploration fun. Even adults can easily find their own relaxing corner within it. Even more commendable is the overall maintenance quality. The cleanliness of the pools, changing rooms, and public restrooms was excellent. There was absolutely no lingering urine smell common in large public pools, nor any pungent, excessive chlorine odor. The floors were kept clean and dry, making the overall experience very comfortable. Several towel stations were also set up in the outdoor area, continuously providing freshly dried, subtly scented bath towels. Children could immediately wrap themselves in warm towels after getting out of the pool, a thoughtful and attentive service that truly made an impression. Beyond the pool, the Kids' Club is another facility well worth recommending. Although not particularly large in scale, it's rich in content. From coloring pages, simple craft materials, dress-up toys, and children's picture books to the kids' favorite PlayStation consoles, everything is available. More importantly, the overall environment is exceptionally well-maintained. Whether it's the floor, tables, or the toys themselves, everything is kept clean, tidy, and spotless. Another lasting impression was made by the two Kids' Club staff members. They showed immense patience and care towards every child entering the playroom, whether it was proactively offering toys, interacting with the children, or assisting with tidying up the environment. You could tell they genuinely enjoyed being with children, rather than just performing a job. I believe most parents would give such service a very high rating. Regarding its location, Amari Pattaya is almost impeccable. The hotel is situated along Pattaya's busiest Beach Road, just a 5 to 10-minute walk to the beach. The surrounding area boasts numerous convenience stores, unique restaurants, and tourist attractions, with the highly popular Terminal 21 Pattaya also within walking distance. Along Beach Road, you can easily hail a 'songthaew' (local shared taxi) at any time, making it convenient to travel to Central Pattaya, South Pattaya, or other attractions. For independent travelers, there are virtually no significant drawbacks concerning transportation and daily amenities. Breakfast is served at the hotel's Ayara restaurant. The restaurant offers continuous service from 6 AM to 10 AM daily, so even if you want to sleep in, you don't have to worry about missing breakfast. In addition to the typical Western breakfast options found in five-star hotels, the menu also includes hot dishes like freshly cooked Thai noodles and made-to-order omelets, all of stable quality. The most interesting feature is a specially designed children's buffet area, decorated with cute animal shapes carved from watermelon, which not only attracts children's attention but also demonstrates the hotel's dedication to the family traveler market. Overall, Amari Pattaya's greatest strength isn't just its luxury, but how thoroughly it delivers on the concept of a 'family vacation.' From the room design, pool planning, and Kids' Club to the breakfast and the meticulous details in public spaces, you can feel that the hotel genuinely considers the needs of families with children. If you're traveling to Pattaya with children and want to balance convenient transportation, excellent facilities, and comfortable accommodation quality, I believe Amari Pattaya is definitely one of the top five-star resort hotels in Pattaya city worth considering.

I chose a sea-view room, so the location and view were excellent. However, the hotel isn't the newest, so you can definitely see its age. During my stay, there was a thunderstorm, and my room window leaked, so I had to switch rooms.

The rooms are clean and hygienic, the staff are super friendly and helpful, and the environment is beautiful. You step right out onto Pattaya Beach, and the downstairs swimming pool is a hit with the kids. It's perfect for a family stay.

The room itself was nice, but it had an open-plan layout, so you could hear everything from the toilet and shower. Other than that, everything else was fine. Breakfast was good, and the pool was great. Right outside, if you turn left, there's a 7-Eleven, a small pharmacy, KFC, McDonald's, and more. Terminal 21 is also within a 10-minute walk.

Spacious environment, friendly staff, and kid-friendly facilities. The hotel's indoor pool with a slide and children's area was excellent. We stayed for two days, and the kids absolutely loved it! We'll definitely stay again. Highly recommended!

A large amount of foul-smelling water gushed out of the drain, and the toilet was also clogged. Although the room was changed promptly, the experience was already negatively impacted. The facilities are quite old and outdated.

The hotel itself barely scrapes a three-star rating. The front desk staff's forced smiles and the cracked tiles in the room gave off a really run-down vibe. For a resort town like Pattaya, the Amari felt more like a business hotel, with a lot of Korean guests. The most absurd thing was that the twin room only included one breakfast (for the same price as two breakfasts!). In the end, Matthew from customer service helped coordinate, and the platform covered part of the breakfast cost. Trip.com's service deserves five stars; however, honestly, the hotel is very old and quite mediocre. I'd think twice before staying here. For a similar price, you'd be better off choosing a newer place.

The accommodation is spacious and clean. All the staff are very helpful. It's perfect for families.