Amari Pattaya

I did a lot of research on Amari before coming, with some reviews being positive and others calling it a 'hit or miss'. After staying for three nights, I have to say objectively that while the hotel's overall facilities are a bit dated, my three-day stay was very comfortable and exceeded my expectations. It was excellent. The hotel's location is right by the Gulf of Thailand; you just walk a few steps across the road to the beach. Plus, there are several restaurants and a 7-Eleven right outside, making dining and essentials incredibly convenient. The hotel breakfast was definitely better than what some online posts suggested. The variety was quite comprehensive. While some dishes weren't amazing, it was certainly easy to find things you liked and eat your fill. The fresh fruit, in particular, was great, and there was a wide selection of juices. The pool facilities are absolutely a highlight and were the main reason I chose Amari. My kids really enjoyed it, especially the waterslides – they couldn't get enough of them. The family room had a king-sized bed, probably two meters wide, plus a bunk bed, which comfortably accommodated 2 adults and 2 children. My only complaints are that the air conditioning is quite old and very noisy. Also, the family room's orientation isn't great, so there's no sea view. However, these were minor issues that we could overlook. Overall, I'm very satisfied, and my family was happy. We would definitely consider coming back.

The room was spacious, and although the facilities were a bit dated, it looked clean. The service was quite good, and the breakfast spread was very generous. It's also close to the beach. Overall, it's pretty good.

I'm not going to add any personal opinions, just state the facts about what happened during our four-day stay at the hotel. 1. **Check-in Process**: The hotel explicitly states check-in is after 3 PM. Our group arrived at 3:10 PM that day and were told one room would be ready in 15 minutes, and the other in 50 minutes. However, by 4 PM, neither room was ready. We finally got one room around 4:30 PM. I'd like to ask the hotel, if it takes an hour and a half to get one room ready, can guests also delay their check-out by an hour and a half? If you're understaffed, shouldn't you increase your personnel in advance? 2. **Mysterious Odor**: From late on the first night of our stay, one of the two rooms had a sewage smell emanating from the air conditioning vent. Over the next few days, maintenance repeatedly came to fix it, but the issue was never fully resolved by the time we checked out. We never found out where the smell was coming from, and the hotel offered no explanation. 3. **Housekeeping Efficiency**: We stayed for a total of four nights. Only on the second day was our room fully cleaned. On the third day, our group went to Koh Larn, leaving the hotel at 8 AM and returning at 4:30 PM. Upon entering, only 0.7 of the two rooms had been cleaned – you read that right, 0.7 of a room. In an entire day, not even one room was fully prepared, despite us informing the front desk in advance about our absence (they asked about our schedule due to the room odor issue). On the fourth day, we stayed in the hotel, resting and exploring nearby. We asked housekeeping to come at 5 PM, but they never showed up. Talk about saving effort. In summary, Pattaya is a city worth visiting a second or even multiple times, but as for this hotel, I'll leave it for others to experience.

The sea view room offers great views of the garden and isn't noisy. The room itself is huge, and the staff are all very friendly. The kids' club and childcare service are fantastic, and the water park kept my child entertained. The beach is just across the road, and it's also very close to Terminal 21. The breakfast is delicious with a wide variety of options, including fresh squeezed juice – it really added to the Chinese New Year vibe! The only downside is that room service takes quite a while to deliver things.

Highly, highly recommended! While it's a bit pricey, the Amari Suite made my family very happy! It's super close to the beach and Terminal 21 mall, yet still quiet. The hotel's kids' services and pool are also great! And the Italian breakfast was fantastic!