The staff were all young, energetic, and incredibly helpful.
On the first day, the shower water was slow to heat up, and when it hadn't improved by the next day, I spoke to the front desk. They immediately came to my room to check and called a maintenance person to fix it. The maintenance staff even spoke Japanese, which made communication easy and reassuring.
Breakfast options were pretty much the same daily, but everything was delicious, and I was satisfied.
The entrance has stairs, so it might be a bit challenging if you have heavy luggage. While the building and facilities show some age, the front lobby, restaurant, sky bar, and pool have a great atmosphere that really gives you a resort feel. I enjoyed drinks by the poolside and at the sky bar; even with the current weak yen, the prices weren't high, making it easy to enjoy.
It's a bit of a distance to bustling areas like Pub Street. Walking in the heat can be tiring, but you can call a tuk-tuk via GRAB for around $1, and they arrive at the hotel in about a minute, which is super convenient.
Overall, it was a satisfying stay. If I get the chance to visit Siem Reap again, I'd definitely consider staying at this hotel.
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