Shenzhen Marriott Hotel Nanshan

Room: Overall, I was very satisfied. We requested some special room setup in advance, and the hotel followed through perfectly. Although we noticed a few minor hygiene flaws upon check-in, the staff immediately coordinated to resolve the issue. A very satisfying experience. Dining: Both the executive lounge team and the breakfast shift staff were extremely enthusiastic—thumbs up! The breakfast was delicious, and they even surprised us with an anniversary cake. Service: Excellent. Both online and offline staff were wonderful. It was an experiential trip that made it truly worthwhile, and I would definitely choose Shenzhen Marriott Hotel Nanshan again next time. View: Overlooking the entire bay view. The night view is stunning—it feels straight out of a romance novel set in City A. Room for improvement: The toiletries, such as the toothbrush and comb, weren't very comfortable to use, haha. Also, it would be even better if they provided Baishishan bottled water (just my personal opinion, haha). All in all, a very satisfying stay at Shenzhen Marriott Hotel Nanshan.

We stayed for two days and one night. As a mid-range hotel, the value for money is very high. The location is convenient yet peaceful, and the hotel environment is quite nice. They provided birthday decorations and a complimentary small cake, and Elin at the front desk was very friendly. We would definitely stay here again given the chance.

I rarely leave negative reviews, but my stay at the Marriott Zhongzhou was truly disappointing this time. We checked in at 7:30 PM and were told that the key card for our reserved room wasn't ready yet, so we had to wait outside. After walking around and returning, the key card still wasn't prepared. Eventually, they just gave us another room, supposedly of the same category. Throughout the process, the front desk didn't explain why there was an issue with the original room, nor did they provide a reasonable explanation. Considering how late it was, we didn't push the issue too much. After checking in, our luggage never arrived. We tried calling the front desk, but couldn't get through. When I went to the front desk, I found out our luggage had been delivered to the wrong room. After all that hassle and returning to the room, we discovered that the bathroom drain was severely clogged after showering, causing significant overflow. This greatly diminished the experience. As a high-end Marriott hotel, neither the facilities nor the service details met the expected five-star standard, which is quite regrettable.

Although the room type I originally booked was no longer available at check-in, Damon, the Chief Concierge in the red suit, upgraded us to an Executive Bay View Twin Room. We could see Shenzhen Bay right from the room and were also treated to complimentary Executive Lounge afternoon tea. The service was fantastic! The restaurant on the 43rd floor offers great views, and the breakfast was also good. The hotel is very close to the China Resources Headquarters (known as the "Spring Bamboo" building), MixC, and Talent Park. There are shopping malls nearby, making shopping and getting around very convenient. I would definitely consider staying here again next time I visit.

The room was very clean, and the location was super convenient with a shopping area right downstairs. The lounge food and breakfast were both great. They were also very quick to resolve any issues. However, the swimming pool staff had a bit of an attitude (there was a bathtub in the changing room with hair floating in it, which was quite disgusting). The service staff's attitude was generally mediocre. I didn't bring a swimsuit and wanted to ask if I could buy one there. I genuinely intended to buy one (because my family was already swimming, and I hadn't brought mine). The staff said they only had one size and limited styles, and I could take a look first. We saw the first style and it was indeed too big, and the staff also agreed it wasn't suitable for me. Then they opened the second style, and we both thought it would fit (suddenly, a staff member in a qipao came over and said each one was 388 yuan, and if I wasn't in a hurry, I could order 'takeout' which would be delivered in 30 minutes. I was stunned. I was still picking, so why the sudden quote, and saying all that? I didn't end up buying one, and my mood was definitely ruined. It took me a while to recover after going back to the room. It was all very baffling).

Stunning views, clean and comfortable, super prime location. Loved it, highly recommended!