Unfortunately, this hotel was disappointing. While it charges 4-star prices, the amenities and overall standard are closer to a 3-star hotel. The property is in need of updating. Some rooms have been redecorated, but some not, so don’t be misled by the room photos when booking. I booked based on the pictures shown, and it was very disappointing to receive an old, tired room with an unpleasant smell. I complained about this, and after some time I was moved—first to a disabled room for one night, and then the next day to another room that was slightly better, with nicer furniture. While this improved the situation somewhat, having to move rooms twice was very inconvenient and frustrating. Most of the staff were helpful and handled the issue reasonably well although one staff member (unfortunately I didn’t catch his name) was rude and unprofessional. I understand the hotel was fully booked and couldn’t offer a better room immediately, but it raises the question of why these old, tired, and smelly rooms are still being sold at all. The pool and garden area were nice, although it’s worth bearing in mind that the hotel is located next to a busy road. The food was good and offered decent variety and the restaurant staff were nice and friendly. Overall, despite some positives, I wouldn’t stay here again, at least not for the price they charge. I’d also like to add that I don’t usually complain about hotels, I’ve stayed in lower-standard accommodations before, but in those cases I knew what to expect. This stay was particularly disappointing because the hotel looked great in the photos and had good reviews, which set expectations that were not met.
