Grand Lisboa Palace Macau

The soundproofing in the room is really bad; you can hear conversations in the hallway crystal clear from inside! The garden view outside the window offers different scenery day and night, which is delightful. I highly recommend taking a stroll in the garden!

The room was spacious and the service was excellent. We were upgraded to a garden view room. The facilities were quite new and the amenities were good. Although it's not in the main area, it's very quiet. We had a pleasant stay and would choose to stay here again next time.

End of summer vacation, two families with a total of six people. We always choose The Londoner whenever we go to Macau, but this time we couldn't book a room there, so we reluctantly chose Grand Lisboa Palace. It turned out to be exactly as the negative online reviews said. First bad point: We only got our room after 4 PM, and there was nowhere to rest in the lobby. Second bad point: The lobby fragrance was too strong, triggering my nasal allergies. Third bad point: My friends were staying on the 15th floor, but the hotel refused to grant us access to that floor. Fourth bad point: The room was dirty, the comforter was unclean, there were items left by the previous guest in the bathroom, and the floor was sticky, making it feel like my feet were getting stuck when walking. Fifth bad point: The soundproofing was absolutely terrible. I could clearly hear people talking outside the door, and there were strange 'thumping' noises in the room in the middle of the night, just as mentioned online. Sixth bad point: The buffet breakfast didn't have anything I wanted to eat, and the dining environment wasn't good. They charged half price for children, which most hotels I've stayed at usually offer for free. Seventh bad point: The black wardrobe looked like a coffin, even the children said so. It was full of creepy elements, and the decor was ugly; I certainly couldn't appreciate it. In summary: Among all the luxury hotels I've stayed in, this was the worst. It can't compare to The Londoner Macao, nor can it compare to luxury hotels in mainland China. I will definitely not come back, ever.

This hotel is simply unparalleled, words can't describe how amazing it is. My room was upgraded to a much larger and more comfortable one, and the hotel staff were incredibly thoughtful. Breakfast at the 3rd floor buffet restaurant was a delightful surprise; every dish was fantastic. I hope to have the chance to stay and splurge here again next time!

Although the hotel is a bit out of the way, the price is very attractive, offering excellent value for money. The bedding is comfortable, and the room is spacious with good lighting. The only downside is that I was told I would receive an SMS notification for a 3 PM check-in, but I never received it, even by 6:30 PM. I had to go to the front desk myself.

The room was spacious and comfortable, and the breakfast offered a great mix of Chinese and Western options, all well-balanced and nutritious. My whole family enjoyed the food. This hotel offers excellent value for money. Booking through Ctrip ensured good after-sales service.

Thanks to the hotel for upgrading me to a garden view room, which had an excellent view. The breakfast at The Cafe was very generous. There are indoor and outdoor swimming pools, but it's a shame the sauna was a bit small.

The hotel is incredibly close to the airport, less than a 10-minute taxi ride away. From a distance, it looks just like a grand old European castle – absolutely stunning.