Red Roof Inn Mystic - New London

Although I had checked in early, I immediately left for a wedding, and returned at 9 p.m. The heat was turned off in the room, the electric heat wasn't very effective. By 11 p.m. it was still cool. Also reported the toilet wasn't working properly. And ... my credit card wasn't charged for the room, but a hold was put on my card--purportedly until the cleaning staff had cleaned and checked the room. And then, I was informed the "security" charge would, in 3-5 business days be refunded (or--and this wasn't clear--whether the room rate I booked through **********, would be deducted from the withheld monies, and the balance credited to my credit card account). I've never heard of such a thing, nor experienced it at any other lodging facility.

Floors were not clean, shower curtain was ripped at the top, gunk on the wall, shower head practically coming out of the wall, shower was either scorching hot or ice cold, undisclosed $100 hold once I checked in. Bed was stiff and the sheets were more than wrinkled

Let’s be honest, this is a step above being homeless. Room was dark and small, lots of sketchy stuff going on around us. In a positive note, they let us have our dogs there.

The bathroom was not really clean there was soap scum in shower than there was a problem with toilet not flushing contacted front desk said they would bring a plunger they couldnt find it they did put us in another room so that was good

The heat was on when we arrived which is a very good thing in winter in New England. The room was clean and had been recently painted, however the beds need to be replaced the room had a microwave and refrigerator which actually I did not use the most annoying thing is that exactly 11:00 someone came and banged on the door to make sure that we are getting out this was not a cleaner!! We arrived at 3:00 a.m. just a tiny bit of courtesy would have been welcome

Service was great the room was cleaned every day and the front desk was very accommodating

The room was dated and had a funny odor and not sure if it was the refrigerator in the room or the ice machine in the hallway making a strange whooshing noise all night. If you are passing through and everything else is sold out, this'll do.

I didn’t realize my room would have a door to the outside. I assumed the door would open to a hallway. The pictures online didn’t reveal this. The room was ok. The AC worked well. The bed was comfortable. I’m glad there were hardwood / laminate floors instead of carpet. Neither the sink or shower had any soap. I didn’t feel completely safe having a door lead to the outside.

Room was clean and surprisingly big. Quiet neighbors everything we needed and loved the fact that we had a microwave and refrigerator. Perfect place for a quick stay.