Stayed on a gourmet break ( 1 night with dinner and breakfast plus a wine tour and tasting). The hotel and the grounds are beautiful, and our room had a sunset view. The bathroom, however, has no heating. It is a large room, and on a cold, windy day, it felt very cold. There was a heated rail for towels, but that was switched off. I agree with all previous reviews about dinner at Lalique restaurant - it is posh, tasty, with excellent service, well presented, and the chef visits every table with a personal welcome—a unique experience. Breakfast is also extremely tasty and varied, with extra dishes that the chef made that morning. The bar was closed, there was no heating there and no one to serve a pre-dinner cocktail after 7 pm. It was my husband`s birthday, and he was looking forward to a cocktail before dinner that night. La vinothèque, which provides the wine tour and wine tasting, was very busy. When we arrived at the arranged time, there was a large group of people who had arrived by bus. We meant to join the tour in English, but the 3 pm tour was not available ( presumably because of the large group) and the other time slots (11 am- well before check-in or the following day when we were leaving ) were not convenient, so we opted for 4 pm tour in French. Apart from us, there was just one couple on this tour. We spoke to the tour guide and said that we only spoke a bit of French. His response was "But the tour is in French! That couple booked first". Through the tour, he made no effort to speak a bit slower or to add just a few explanations in English despite seeing us clearly struggling to understand. There were just 4 of us! At the end, he never asked us if we had any questions. He just said, "That was probably a bit fast for you". My husband grows vines and makes his own wine, and he did have questions. It was Chateau`s loss as we didn't buy any wine there. Instead, we visited their neighbours, Chateau Gravas, who did an excellent tour in English, answered our questions and bought several cases of wine there.