Our flight was delayed, and we arrived at the hotel in the early morning. The male front desk staff on duty was fluent in English and very kind, which made our late check-in smooth.
The hotel room furniture and amenities are a bit dated, but overall they were kept clean.
However, we had a very unpleasant experience at the fitness center. After using the swimming pool, we tried to use the spin dryer in the changing room, but it didn't work. When we asked the fitness staff for help, they rudely dismissed the issue and bluntly said it was impossible without even checking.
Fortunately, when we inquired at the 1st-floor lobby, a staff member named William helped us deal with this issue. He personally accompanied us back to the fitness center and thoughtfully arranged for us to use the staff dryer. We are deeply grateful for William’s professional and kind service.
That being said, the hotel needs to address a few operational issues:
The mini spin dryer in the changing room should be repaired or replaced promptly.
The senior staff member at the fitness center showed a poor professional attitude —shirked responsibilities by pushing tasks onto a subordinate who claimed that day was her first day working at the hotel fitness center (believe it or not), and was impolite to guests.
Service retraining for the fitness center staffs is strongly recommended.
