Fairfield Inn & Suites Plainville

Hotel in very good location condition is fairly good

Be careful when checking in as I was charged four different times even though my room was paid for in advance. Like come on now I know it shows and says it on the screen room paid for

We found the room to be nice and everything was clean. The bathroom was just OK something was sticky on the floor and we kept squeaking in there. There was no soap in the body wash dispenser which was remedied quickly. Also fpound the A/C unit in the room noisy. I asked about this and someone was going to come and check. Nothing changed so I assume that was normal. The breakfast area in the morning was well maintained and there were a variety of things to eat both hot and cold. The woman down there did a heck of a job keeping everything fresh and stocked. Parking was adequate.

Staff behind the front desk was very rude and a professional. I was hung up on over 24 times very poor communication, lack of empathy and I’m very disappointed in the Marriott brand at this moment.

Room was clean however cancelation of rooms are non refunded even though you have an emergency and indicated you need to leave 1 day in advance.

Parking was okay. Staff was good. Complimentary water and snack at check-in was appreciated. Stayed in Room 104. It was clean. Mattresses a bit too soft. No hot water in bathroom. Everything else was okay.

Must have been under staffed over the weekend. Trash was full every where. The room I was first given had an alarm going off that you could hear from the room above so they gave us another room we had to move to. I was also surprised to see the pealing wallpaper in the rooms. Next time I think I'll save the money and stay elsewhere.

Only problem I had was my flight landed early & I need to check in before 3 pm but the service was excellent