SpringHill Suites Topeka Southwest

My credit card was charged despite prepaying. In reviewing the folio emailed to me after checkout, they charged taxes which were already paid and documented as such on my initial booking receipt. There were no incidentals charged to the room, just a billing error on their part. When I contacted the property to resolve the overpayment/double charge, I was told they had a new system and the issue would need to be escalated to the manager. There has been no contact from manager Kay to resolve the issue as promised by site staff. Mistakes happen but how you handle them is the important thing. The hotel was conveniently located. The room had a nice setup for work/relaxation that fit our needs. We thought that we had found a new home base as we frequently travel to the area but now I don't trust them. They definitely dropped the ball.

Everything was close by, as far as food amd the rooms were very nice

No complaints--great room for the price! Staff very nice and accommodating!

The original room that we were meant to Stan had a plastic covering over the fire alarm and a face mask covering that. Also, the phone was disconnected. Water flow to the sink was subpar. Front desk was good but not exceptional. They did move me in my family to another room after I discussed the fire alarm issue.

AC unit was broken in room. Water pressure in sink was non existent. Lots of wear and tear on surfaces throughout. Black scuffs on table tops, white stains on sofa, mildew in shower. Broken toilet seat that would pinch your skin when sat on. Multiple hairs on bedding. Funky smell upon entering the room. I stay at this particular location a handful of times a year and this was the first visit I have left extremely underwhelmed.

Great room, and friendly staff. My only complaint was the shower curtain looked like it had some mold, and needed to be sanitized. I definitely would stay again!

Was a little disappointed there were no flavored coffee creamers. Not many options for breakfast.

Room was standard could have used so love and tender care of fixing shower door from leaking water out while showering and clean the ***** around bottom door. Air filer in ceiling needed cleaned. Staff need to be more customer service friendly. Milk in morning was gross not sure what issue was they were not expired but had a nasty taste. Location was perfect. Would stay again even with all those issues. But they should be looked into.

Appreciated complimentary EV charging, but there should be a sign that prohibits non-ev’s from parking in spot and blocking access to charger!