The hotel is conveniently located, and the property itself looked clean and well maintained. Unfortunately, our room was not cleaned properly. When we arrived, there was garbage left in the bins, a paper bag beside the couch from the previous guest, and hair on the bed sheets. The washroom, however, was clean.
We reported the issue to the front desk, and Zach was extremely helpful and professional. He sincerely apologized and immediately offered us another room. Unfortunately, the second room also had hair and stains on the bed sheets, and the garbage bin had not been emptied. He apologized again and showed us a third room, but it had the same cleanliness issues. Zach truly did everything he could to accommodate us, and we really appreciate his excellent customer service.
During our trip, we stayed at six different hotels, and unfortunately, this was the only one where we experienced cleanliness problems. The hotel management should place greater emphasis on housekeeping standards and ensure that rooms are thoroughly cleaned and inspected before guests arrive. Housekeeping staff should also receive proper training to maintain consistent cleanliness. With better housekeeping, this hotel could provide a much better guest experience.
