Having stayed in other 4-star hotels as a family, we can say (compared to our other stays) that this hotel has both positive and negative points. There are also some shortcomings in services or amenities for the price and prestige of a 4-star hotel. Positive points: - The staff are friendly, both on the phone and in person. They are attentive to the customer. No complaints there. - The pool is nice and the area is attractive, but for a 4-star hotel, I think it would be nice to have background music for ambiance, and it would also be nice to have a jacuzzi and perhaps a small gym with a few machines. - The cleanliness of the rooms (we stayed in one of the Armor Park suites). Very good. - The bedding is very good. The king-size bed is a plus. Just a minor point about the pillows. They were a little too small for our liking. A 60x60cm pillow would have been appreciated. - The elevator is a welcome feature. Negative points: - Breakfast is too expensive for what it offers. €10 instead of €15 would be more reasonable. The option to squeeze fresh orange juice would be a welcome addition. - The welcome tray in the suite is somewhat limited. Small bottles of water, instant coffee, and a few local pastries would be a welcome addition. - It would have been nice if the toilet were separate from the bathroom in the suite. - The size of the bathrobes. A medium (M) is too small for a single size. As larger individuals, we feel a standard extra-large (XL) would be more appropriate. Alternatively, different sizes could be offered. - The sight of cigarette butts outside, either in overflowing ashtrays or in the transparent "urn" right by the entrance (the one open 24/7), is not very clean. - Perhaps you should also review your restaurant offerings. I think you've focused more on the hotel than the restaurant. And even if the two services are perhaps separate, the offering is still too limited for a 4-star hotel. Finding a burger or fish and chips with frozen fries for €18 is very mediocre. A daily special listed on the menu but unavailable that evening due to staff shortages is disappointing. The suite prices are also a bit excessive. Over €180 per night is still a bit pricey for what's offered. €150 would be more reasonable.
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