I had a very disappointing experience at this hotel. During my stay, a personal item went missing from my room. While I cannot prove what happened due to the absence of cameras inside the room, I am certain that I did not take the item out myself. According to the hotel, the only people seen entering the room on camera were members of the cleaning staff. However, no further action was taken to properly investigate the situation. What was especially frustrating was how this issue was handled on the day of my departure. Instead of taking my concern seriously or offering any form of resolution, I felt that the matter was simply brushed off. Additionally, I was spoken to in a rude and inappropriate manner by a staff member from the breakfast area who was not involved in the situation at all. I found this behavior to be unprofessional and disrespectful. Overall, this experience left me with a very negative impression, both because of the missing item and the way the situation was handled. I would have expected a much higher level of professionalism and support.