Haffa House Hotel

Great location and atmosphere, but the service truly stands out. The front desk staff were meticulous and patient, and the manager even personally showed us to our room. Truly five-star service! I'll definitely stay here again next time I'm in Muscat. Thumbs up!

Very good hotel. Nice breakfast. Gym and pool. Everything was excellent.

The staff were friendly and polite. We needed to extend our stay, and they managed to find a solution even though there were almost no rooms available. The room was spacious and clean. It was quiet, and we slept wonderfully. The breakfast buffet was delicious. There's a kettle, fridge, and hairdryer in the room, and they provided an iron upon request. Hot water runs well. It's a 10-minute walk to Ruwi bus station, where you can catch buses to the Emirates, nearby cities, many city routes, and the A1 bus to the airport. There are shops and cafes nearby. There's also a good rooftop pool and a decent gym.

A pleasant, cozy hotel in a convenient area. It's a 10-minute walk to the Ruwi bus station. A bit dated, but still comfortable. Good price, and hearty, varied breakfasts. In our room, the TV tuner wasn't working, and the refrigerator and TV outlets were swapped (the fridge would turn off during the day when I left the room, I only noticed in the evening that it hadn't been working all day). There was a very unpleasant incident at breakfast on December 15th with a staff member wearing glasses. I arrived a bit earlier than my friend for breakfast, gave room number 415, and mentioned that my friend would join me in 5 minutes. When my friend arrived, the staff member asked for his room number. My friend couldn't remember it and was trying to check his card when the staff member's phone rang. He answered the phone, completely ignoring my friend. My friend stood waiting for several minutes while the staff member talked on the phone. Another staff member eventually invited him to breakfast. Later, the same staff member approached our table and announced that breakfast ended at 10:30, then started taking my friend's plate while he was still eating. Only after I told him we would be done within five minutes did he leave our table. I've never experienced such disrespect for guests. Usually, at other hotels, when breakfast ends, they close the buffet but guests are calmly allowed to finish what they've already taken; no one is rushed out. However, there were no such incidents on the following days, and we finished breakfast before 10:40. All other staff members were very polite; I don't know what caused that specific behavior.

The hotel is high-end and grand. The restaurant is also good. The service attitude is excellent, and parking is convenient. It's also very close to attractions like the museum. The hotel offers great value for money. Unfortunately, the front desk couldn't find my reservation, which I made on Trip. After multiple verifications, my order was confirmed. However, the twin room I booked wasn't available, so they had to convert a king room into two beds. The room was very small.