An excellent hotel experience, my apologies for the two-month delay in writing this review. We chose this hotel for our honeymoon in April, as it's one of only a few locations worldwide, which always builds anticipation.
Before arriving, I emailed to inquire about honeymoon amenities. Helen from guest relations promptly replied and arranged everything seamlessly: early check-in, complimentary champagne, chocolates, and a welcome card.
Upon arrival, the service from the concierge to the front desk, and even in the guest rooms and breakfast restaurant, was outstanding. Everyone was energetic, and their smiles felt genuine. They never seemed unhappy, even without a tip. Breakfast had a touch of the Edition hotel vibe. This hotel provided the best experience during my Australia and New Zealand trip. (There was a high percentage of Caucasian staff; while I don't judge based on skin color, many other hotels had staff with inconsistent service standards. Here, everyone provided excellent service with no signs of discrimination – at least overtly).
The eco-friendly design made us feel immersed in nature. The hotel is conveniently located near an elevated bridge, making it easy to get around with the business car service.
Shopping across the street is also very convenient, and it's just a few stops to Chinatown and the city center, perfect for a city walk too! Highly recommended.
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