1 Hotel Melbourne

The location is a little away from the CBD. Overall the pool, spa and sauna lead to a wonderful and relaxing staycation. We’d recommend for a weekend away

excellent service, helpful staff all around . Pool & sauna / steam is lovely , light but there should be some restricted timing for kids . The music even at 07.00 in the morning or late evening is way too loud and not appropriate for the setting

The front desk staff were friendly and helpful, which I genuinely appreciated. Unfortunately, the overall experience was significantly let down by very poor housekeeping, which is disappointing for a new high-end hotel. Upon check-in, there was an unpleasant smell in the bathroom. After investigating, we realised it was caused by housekeeping placing items such as the tissue box directly on the wet sink without drying it properly after cleaning, which resulted in a musty smell. In addition, a friend staying in another room found that the coffee cup had not been replaced at all, and there were still coffee residues left inside, which is unacceptable. The following day, after room service, even basic items such as tissues were not replenished. To make matters worse, after checkout we were charged for mini bar usage, despite the fact that we did not touch the mini bar at all. This unexplained charge further added to the frustration. For a newly opened luxury hotel, the housekeeping management and quality control are far below expectations. This stay did not reflect the standard one would expect at this level.