The hotel looks nice, and the staff are generally friendly and smiling, especially the doorman and the guard who were always ready to help get a cab. Its location is convenient, just about 6 minutes away from SM J Mall.
However, there were a few disappointments. The photos showed amenities like slippers, but there were none during our stay. The hot shower also wasn’t hot. I originally booked 5 nights for a Superior Executive Room through Trip.com at ₱1,954 per night. Later, I decided to extend for 1 more night, but the front desk charged me over ₱2,900 for that additional night. When I asked why, mentioning that the Trip.com rate was still ₱1,954, the staff advised me to book directly with them instead of using the app, saying it would be “easier.” Unfortunately, that advice wasn’t helpful, and I ended up paying the higher rate.
The price difference between ₱1,954 and ₱2,900 for the same room left me very disappointed, and I don’t see myself booking this hotel again.
