Holiday Inn NEW LONDON - MYSTIC AREA by IHG

Staff polite, easy check in, clean room. However, took a moment to check out due to no staff being around and asked for extra towels when only given one.

This property is NOT IHG quality! Pros: Walkable location for downtown New London events, fairly clean, spotty customer service. Cons: This property is SEVERELY outdated and VERY overpriced. Bathroom looked like a hospital bathroom with ZERO updates to the room. The price charged ($405.95) is OUTRAGEOUS. The property definitely changes room rates based on demand and events int the area. This felt almost criminal. We do NOT recommend this property and will avoid IHG hotels due to this lack of quality control.

From start to finish it was a great stay. The desk clerk was friendly, the room was clean and comfortable and above all, the place was quiet. Another plus was the on site Italian restaurant. We’ll be back. Highest recommendation.

First of all if you stay here definitely eat dinner at La Luna the drinks the garlic bread the pasta everything was delicious. Back to the hotel. The front desk staff sorry I don't remember your name I think manager was so welcoming and understanding. She was polite and helped us get new keys when ours didn't work. Fresh towel for the pool, helped our kids get snacks and paper products for late night warm ups. The pool is a nice size love the large steps to relax on their are bathroom and a shower in the pool so you don't have to leave my only complaint is the window from the conference room that over looks the pool from inside. We were swimming while there was a conference and had no clue they could see us the whole time a little uncomfortable. Especially since there were chairs directly next to the window where we took off our swimsuit covers. The rooms were clean and beds soft. Biggest complaint was that there was an event at night that the hotel was not aware of and it could be heard in our room so loudly. The restaurant/bar should make the hotel aware of these events so customers are aware of the noise. Thankfully they turned off the music a little after 10:30 but 3 hours of loud pumping music I had a pretty nice headache. Ended with a little breakfast buffet in the restaurant about $20 buffet of eggs, potatoes, bacon sausage variety of breads, muffins and bagels and some fresh fruit

The hotel was ok. The pool was ok not very warm showers didn’t work. Check in staff was amazing. There is NO food option associated with the hotel. Check out staff was VERY rude didn’t offer any suggestions of local restaurants. There was no food for the free breakfast. :/

Outdated. The office chair was in very bad shape with ripped arms and back. Mattress could be replaced. It was very hard

Rooms were clean and nice. Decor in the lobby was festive. The Staff was kind. Food was expensive and the breakfast was not free as I thought so we drove to a Dunkin Donuts.

Everything was great. The room was very spacious and clean, the bathroom and the pool were perfect. We had the breakfast, not buffet but it was okay with good options for coupon holders. Staff was very nice.