The St. Regis Deer Valley

I am not sure there is any opportunity for improvement at this property. Everything, and I mean everything is on point. Location is scenic and beautiful. Rooms are big and well appointed. Grounds are well maintained and architectures. Work out facility - had everything including Pelotons. Service is quiet and understated but very good. Like I said - nothing but highest marks.

We just got back from this resort after spending 4 nights here for a family ski trip. We have been before over the summer as a couple but first time skiing. The service every where in the hotel is amazing and personal. They really went above and beyond for us to make sure our experience was great. Amaria at the front desk is fabulous and has a great future in hospitality. We loved the ski concierge above any other ski resort we have been to- they are great and so helpful One thing that was missing was an area for teens and kids.

Spa is not great. First off I did not stay at the hotel so this review is specifically for the spa as I stay in a neighboring condo and booked a massage. Booking is very easy online and I booked a 9am 60 minute massage. I arrived early and the spa was closed so I wandered around the shops and lobby and promptly arrived at the spa at 9am which is when they open. I stood in the spa reception area for 5-10 minutes before someone finally showed and she asked if I’d been checked in, I told her I had not. Another 5 minutes go by. Then I’m rushed to the locker area by the manager and I ask if my massage is at 9:30 thinking maybe I’m mistaken given they weren’t open and weren’t present to check me in so maybe I have plenty of time. The manager comes back and tells me it is in fact at 9am and that I should hurry. So I undress and put on my robe but there’s no one to show me to where I’m meeting my therapist so I wander more.long story short all this actually was used to cut into my massage time, which is simply absurd. How could I possibly be ready to go at exactly 9 when you’re not even open and then you don’t have anyone at reception? So my 60 minute massage was more like 40-45 minutes. The whirlpool was also not open despite the fact that I called several days ahead to ask about amenities and was not told. When I said something on my way out at checkout to the woman checking me out the manager was standing there on the phone and cut me off and even in front of whoever she was on the phone with told the woman I was speaking to not to speak to me and that she would handle it and then told me that this woman “works for her”. I then explained to her my dissatisfaction and she just acted like I was crazy. I have never in my life had such a ridiculous experience at a high end spa and am really surprised that this is the level of service the St Regis is happy delivering. I will go to another resort spa next time.

the food was horrible my grilled cheese was uncooked and they didn’t even give me my COOKIE. I do not recommend if ur with family or if you want a budget sustainable lunch. One thing of mac and cheese was 15 dollars for craft mac and cheese.

My husband planned a short stay for Mother’s Day and we really enjoyed our time here and will be back. Everyone was so nice, all the amenities were great and it was just the relaxing time I needed. One thing I would have liked to have seen is more choices that were vegan/vegetarian. My husband thought the Chicken at Rime was the best he had while my only option was eggplant that was heavily oiled and overall the flavor was a little flat. We had the Mother’s Day brunch there as well and I felt that it ended up being way over priced for my portion since 80% or more I couldn’t eat. Overall this is a gorgeous property, and it’s a great pool and spa, and very friendly staff!

This hotel is first class. Everything about it is perfect. The staff is amazing and truly want you to have a wonderful stay. We went last fall too and loved it so much we came back this fall. It saddens me with the negative reviews people are writing, I truly can’t understand how people complain about this property. If you are so fortunate to be able to go to the St Regis you will have an amazing stay and experience.