Jen Singapore Orchardgateway by Shangri-La
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Jen Singapore Orchardgateway by Shangri-La

Discover Jen Singapore Orchardgateway by Shangri-La, an 4-star stay in Singapore. With a score of 9.2/10 based on 1729 reviews, it offers an outstanding blend of quality and value, with prices starting from SGD 290.

Check-In & Check-Out

From 15:00 until 12:00

Nearby Attractions

SkyPark @ Orchard Cineleisure: 0.32 km away

Emerald Hill: 0.25 km away

Orchard Rd: 0.89 km away

Amenity Highlights

Pets policy: Pets are not allowed.

Breakfast style: Western,Chinese

Food & Drink: Room service, Restaurant

Jen Singapore Orchardgateway by Shangri-La

Certified Sustainable
No. 1 of 4-Star Select Hotels in Singapore
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We Price Match
Highlights
Outdoor rooftop pool
Service robots
Sunset
Excellent service
Ideal location
+5 more
Amenities
All amenities
Property Description
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Friendly staff easy check in near to restaurant and transportation big room
Surroundings
Metro: Somerset
(<100m)
Metro: Dhoby Ghaut
(710m)
Airport: Seletar Airport
(16.8 km)
Airport: Singapore Changi Airport
(20.4 km)
Train: Woodlands Train Checkpoint
(20.4 km)
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7

Club Deluxe Room

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Room Details
Check Availability
5

Superior City View Room

1 King bed or 2 Single bed
27m² | Floor: 11-18
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Room Details
Check Availability
5

Superior king Room

1 King bed
27m² | Floor: 11-18
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Room Details
Check Availability
5

Superior Twin Room

2 Single bed
27m² | Floor: 11-18
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Room Details
Check Availability
4

Club Room

1 King bed or 2 Single bed
27m² | Floor: 11-18,20
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Room Details
Check Availability
7

Club King Room

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Room Details
Check Availability
5

Superior Room

1 King bed or 2 Single bed
27m² | Floor: 11-18
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Room Details
Check Availability
5

Club Twin Room

2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Room Details
Check Availability
5

Deluxe Family Room

1 Sofa bed and 1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Room Details
Check Availability
6

Club Panorama King Room

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Room Details
Check Availability
5

Club Panorama Room

1 King bed or 2 Single bed
55m² | Floor: 11-18,20
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Room Details
Check Availability
6

Deluxe King Room

1 King bed
32m² | Floor: 11-18
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Room Details
Check Availability
6

Superior City View twin Room

2 Single bed
27m² | Floor: 11-18
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Room Details
Check Availability
4

Deluxe Room

1 King bed or 2 Single bed
32m² | Floor: 11-18
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Room Details
Check Availability
6

Superior City View king Room

1 King bed
27m² | Floor: 11-18
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Room Details
Check Availability
Hide Room Types

Average for similar properties in Singapore
Zekaimama
July 25, 2026
Upgraded to a Club King room at the front desk's suggestion. It came with an extra sofa bed, which was great as my husband could sleep separately. We also had daily access to the executive lounge. Overall, the hotel is very good, especially its convenient location. Getting around by map, public transport, or taxi is incredibly easy. The nearby 123 bus goes directly to Sentosa, and it was nice to see local life along the way. Breakfast was standard, a bit crowded, but the large space made it manageable. The rooftop infinity pool was a big hit with the kids. Staff were friendly. We even went up to the rooftop to watch the sunrise the next morning 🌅.
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Guest User
July 21, 2026
The location is super convenient, with a subway station and bus stop right downstairs, making it easy to get to many places. The hotel also offers a direct shuttle service to Sentosa. The rooftop pool is beautiful and relaxing, and my kids absolutely loved it.
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Guest User
July 19, 2026
Exzellent located at main MRT Line with direct elevator access from hotel to MRT ; open water pool in 19th floor with view to marina bay sands is breathtaking 🤩 breakfast buffet not to be missed- very good, team is friendly and helpful - always again hotel Jen!
Anonymous User
July 16, 2026
Very,Very convenient esp. family with little child,next to Orchard gateway shopping mall,on ur right hand side is 7-11 and stairway down to MRT station,behind hotel building is MRT lift and elevator,plenty of food and drinks , Uniqlo H&M. ,24hrs Donki and we can walk straight down to Orchard Rd.We discovered later that there's a lift bring you to MRT station and mall directly from 10th floor lobby😁. The staff is very helpful. Finally,my son's Birthday surprised from the staff is utmost memorable and fullfilled our trip.
Guest User
July 21, 2026
Traveling independently in Singapore, the hotel's location is excellent. It's right above the Orchard Gateway Somerset MRT station, with a direct elevator to the front desk without even leaving the subway. Downstairs, there are shops and a food court. If you walk through the shopping mall and cross the road to the bus stop, bus 123 goes directly to Sentosa Island, which is cheap and quick. The room size is generally decent, and the pool on the 19th floor is perfect for relaxing and cooling off in the evening. Most of the front desk staff don't speak Chinese and can only communicate in English. I only encountered one lady who spoke Chinese, which could be a bit inconvenient for Chinese travelers who aren't fluent in English.
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Guest User
July 20, 2026
Excellent stay! The room had great air conditioning and was very clean. Housekeeping was fantastic, and towels were changed promptly. Breakfast was good too; while not super extensive, it had all the essentials: coffee, yogurt, bread, noodles, scrambled eggs, and even ice cream! Haha. I'd definitely stay here again.
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Guest User
July 16, 2026
The hotel is incredibly convenient, directly connected to a mall and right next to a subway exit, making it easy to get anywhere. The room itself is quite spacious, well-appointed, clean, and hygienic, with great attention to detail. It's definitely a top choice for a high-end hotel.
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Guest User
July 15, 2026
Getting here is easy: from the airport, take the Green Line to City Hall, then transfer to the Red Line and get off at Somerset. Both Exits B and C work, but I recommend C. After 10 PM, only Exit B is accessible. The hotel is conveniently located right above the MRT station. All the must-try spots are nearby, with Ya Kun and Mr. Coconut right downstairs from the hotel. They don't provide bottled water, but you don't need a travel adapter to charge your devices. The infinity pool on the 19th floor is perfect for kids. This hotel offers great value for money and I highly recommend it.
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Anonymous User
July 12, 2026
The hotel's location is super convenient, with the subway right next door. The front desk had a very kind young man who spoke Chinese and helped me out a lot. If I come back to Singapore, I'd definitely choose to stay here again.
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Certified Sustainable

This property has been certified as sustainable by Bureau Veritas to the GSTC Criteria

Services & Amenities

Restaurant
No additional info available

Property Policies

Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00

Front desk hours: 24/7

Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
CuisineWestern, Chinese
StyleBuffet
AgeFee
Children 5 years old and under
Free
Children 6–11 years old
SGD 23.00 per person
Children 12–17 years old
SGD 45.56 per person
Adult
Buffet:SGD 45.56 per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Deposit Policy
DepositDeposit required
Deposit Collection MethodsThe deposit is determined based on the duration of your stay. The charge is SGD 50.00 per night.
Deposit Payment MethodsThis property accepts credit cards
Deposit RefundThe deposit will be returned to the original account of payment within 14 days after check-out.

Pets
Pets are not allowed

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the hotel

Property Description

Local hotel name: Jen Singapore Orchardgateway by Shangri-La
  • Opened: 2014
  • Number of Rooms: 499
Phone:+65-67088888
Email:reservations.singapore@hoteljen.com
JEN Singapore Orchardgateway by Shangri-La is centrally located in Singapore, a 4-minute walk from Orchard Central and a 3-minute drive from National Museum of Singapore. This hotel is 1.9 mi (3.1 km) from Peranakan Museum. Take advantage of recreational opportunities offered, including a 24-hour health club, and an outdoor pool. Stop by Makan at Jen for lunch, dinner, or brunch, where this restaurant specializes in international cuisine. Relax with a refreshing drink from the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10 AM for a fee. Featured amenities include express check-in, and express check-out. Planning an event in Singapore? This hotel has facilities measuring 452 square feet (42 square meters), including conference space. Free self parking is available onsite. Make yourself at home in one of the air-conditioned rooms featuring flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.

You might be wondering

What are the check-in and check-out times at Jen Singapore Orchardgateway by Shangri-La?

Check-in time at Jen Singapore Orchardgateway by Shangri-La starts at 15:00, and check-out time is by 12:00.

Does Jen Singapore Orchardgateway by Shangri-La have a pool?

Yes, Jen Singapore Orchardgateway by Shangri-La has a swimming pool for guests.

Are pets allowed at Jen Singapore Orchardgateway by Shangri-La?

No, pets are not allowed at Jen Singapore Orchardgateway by Shangri-La.

Does Jen Singapore Orchardgateway by Shangri-La serve breakfast?

Yes, Jen Singapore Orchardgateway by Shangri-La serves breakfast for guests. Breakfast options include Western, Chinese style.

How much does it cost to stay at Jen Singapore Orchardgateway by Shangri-La?

Room prices at Jen Singapore Orchardgateway by Shangri-La vary by travel dates, hotel policy, and other factors. Enter your travel dates to see current prices.

How to get to Jen Singapore Orchardgateway by Shangri-La from the nearest airport?

The nearest airport is Seletar Airport, located about 20 mins from hotel by car (16.8 km) away.

What’s the cancellation policy at Jen Singapore Orchardgateway by Shangri-La?

The cancellation policy at Jen Singapore Orchardgateway by Shangri-La depends on your room type and booking terms.

Does Jen Singapore Orchardgateway by Shangri-La offer airport transfers?

No, Jen Singapore Orchardgateway by Shangri-La does not provide airport transfers for guests.

About This Property

Nearest AirportSeletar Airport
Distance to Airport17.22KM
Nearest Train StationWoodlands Train Checkpoint
Distance to Train Station20.38KM
Nearest Subway StationSomerset
Distance to Subway Station0.06KM
Average Price FromSGD468
Hotel Star Rating4