Castillo Hotel Son Vida, a Luxury Collection Hotel, Mallorca

⸻ The hotel itself was pleasant, but the breakfast service left something to be desired. We often had to wait a long time for coffee or tea, and our plates were cleared away before we had even finished eating. That said, the staff were very friendly—just not particularly well organized. The sunbeds were set very close together, and the hotel seemed to cater more to flight crews than holidaymakers, giving it more of a motel feel than a resort atmosphere. At checkout, the receptionist was even surprised to learn we had stayed for a full week.

Absolutely unacceptable experience — stay away. To make the story short, two cockroaches were found in the bathroom during my stay. I immediately called the front desk expecting urgency or at least some level of concern. Instead, a staff member casually came to the room, killed one of the cockroaches, couldn’t find the other one, and just left as if this was completely normal. No apology, no shock, nothing. I asked to be moved to a different room — a very reasonable request — and was told it was “not possible,” even though the hotel was clearly not sold out. I ended up barely sleeping all night knowing there was still a cockroach loose somewhere in the room. Completely unacceptable, unsanitary, and unprofessional. I’m attaching videos and photos because this experience speaks for itself. This property needs serious attention to cleanliness and customer service. I will not be returning and cannot recommend it to anyone. So far, I emailed the GM a week ago and no reply! They simply don’t care. Good luck staying in this “luxury collection” property. Regards, A Marriot Platinum Elite Member

We recently spent 7 days at this hotel as part of a 5-day global offsite with 49 colleagues, and I can honestly say it was one of the best experiences we’ve ever had. From the moment we arrived, everything felt seamless and effortless. Even though the hotel was at full capacity, it never once felt crowded, the atmosphere was calm, spacious, and private, as though we had the place to ourselves. The rooms were stunning, the food was out of this world, and the service throughout was absolutely flawless. Every single detail exceeded expectations and elevated our entire event to another level. Special thanks must go to Cristina and the hotel team, who managed every detail and accommodated all of our (many!) changes in the lead-up to the offsite with such professionalism and care. During our meetings, Siad was exceptional! Always there, anticipating our needs and making sure everything ran perfectly. This hotel and team made our offsite not just successful, but truly memorable. If you are looking for a high-end experience with service and quality at the very highest level, I cannot recommend them enough.