Homewood Suites by Hilton Boston/Cambridge-Arlington

Hilton Homewood Suites is a great place to stay. I have repeatedly stayed as i have family members in Arlington.

Planned early on and booked our exact room type, a two queen studio suite. Price paid room confirmed. Upon check in, front desk says nothing about room change or availability. Entered the room, figured it was a one queen room. Called the front desk, told us our room type was over sold and this was the only room we can get. No apologies, no upgrade, no compensation, no shame. Only solution is “you can talk to the manager tomorrow morning”. Had to have phone and in-app conversation with our travel agent for 2 hours to finally reach some compromise. And had to stick with the wrong room type. Facilities are ok. But hotel service is terrible.

We liked the location, and especially the free covered car park which was simply awesome. Check in check out was smooth. The kitchenette was great and they had a big fridge. Felt home. Downsides: Breakfast only till 9. I thought that was too early to close. It was -2C outside and our air heater dint work. Asked for tech support and they said theres wasnt anyone available. No one came next day either. We with our kids slept with our winter jackets on. If only the heater worked, I had no complains at all!

My daughter was most satisfied with this hotel compared to the one we stayed at the night before and the one from two nights ago.

Stayed at this hotel for 8 days, seems like there is folks living there term term at this location, there was not hot water in the hotel on Saturday morning 18th until 3pm in the afternoon, the whole system had failed, no showers that morning, I left the hotel one day early and Ms Tiffany the manager would not credit me for one day exit, l liked the location but unfortunately I will be staying elsewhere the next time, I wouldn’t be looking for credit but I had meetings on Saturday morning and had to attend without showering, customer service was not helpful because they kept saying I used a third party to book the hotel,

Great service