Burley Manor

Staff Service: The staff are generally described as friendly, welcoming, and helpful, with good housekeeping standards. They contribute to a relaxed and comfortable atmosphere, making guests feel welcomed and attended to during their stay.

The common areas of the hotel are lovely but the rooms especially the bathroom could do with an upgrade

All fur coat- No knickers! Location is impressive and downstairs is nicely decorated. First impression on reception was poor-It was utter chaos. Team seemed confused by several bookings-not just ours. We were asked if we wanted to book dinner and we said yes, when we arrived for our booking, the restaurant staff had no idea of booking which was embarrassing. Dinner was ok but vastly overpriced- I spent £113 for 2courses and no drinks. Service issues continued in the morning when the breakfast staff couldn’t find our booking, and then couldn’t tell us if we were allowed any cooked items, again nice and embarrassing. There was option to cook your own egg, staff didn’t how to use equipment. Bedrooms were ok, bath was nice but furniture was faded and tatty- simply not worth the more luxury price tag of £466 for 2 rooms for 1 night (and this was on offer). On a plus, cleaning staff were polite and friendly and hotel was clean overall. Pros- Location,setting,Deer on grounds, cleanliness, cleaning staff. Cons- Welcome to hotel, staff knowledge, service overall, overpriced.