DoubleTree by Hilton Chengdu Riverside

The front desk staff, Lulu, was very attentive and helpful. The room was clean, the environment was quiet, and the transportation was convenient. My stay was excellent, really great!

The most pleasant surprise during this stay was Nicole at the front desk. Whether it was pre-arrival inquiries or checking in, she was incredibly patient and never rushed despite being busy. She proactively helped us with an upgrade, guided us to our room, and informed us about the elevator and breakfast location. Her sincerity and kindness made us feel right at home instantly, without any stiff formalities. The overall experience was fantastic, and it's definitely a place worth returning to.

The hotel room was spacious, bright, and clean. The front desk service was excellent, and the breakfast spread was impressive. The hotel's location is fantastic, with plenty of dining and entertainment options nearby, and it's also very close to the subway.

Staying at this hotel was such a heartwarming experience. The freshly baked cookies were incredibly soft and melted in my mouth. My high-floor room had amazing natural light and a well-designed wet/dry separation in the bathroom. The mattress was just right, not too soft and not too firm, and the variety of pillows ensured a perfect night's sleep. The gym on the 31st floor was fully equipped, allowing me to work out and enjoy the view simultaneously. From the front desk to room service, everyone was polite and attentive. The duty manager, Alex, really impressed me with his thoughtful attention to detail. This hotel is perfect for both family trips and business travel, offering great value for money. I highly recommend staying here when you visit Chengdu!

I booked this room last minute for a short road trip with my parents and child. Thankfully, staff member Xiao Sun was incredibly helpful from the moment we arrived. Our original room didn't have great natural light, and Xiao Sun, considering my parents' daily routine, kindly upgraded us to a better room for free since there were vacancies. My parents felt a bit unwell and needed hot water and some disposable toiletries. After calling the front desk, Xiao Sun delivered them to our room immediately. The hotel's location is excellent, making it super convenient for getting around and exploring. The room was clean with no strange smells, and the soundproofing was great – my child slept soundly through the night without any disturbances. The breakfast buffet was fresh and abundant, offering good value for money. This entire family trip was smooth and pleasant, and Xiao Sun's meticulous service was an unexpected delight. They were genuinely sincere and not perfunctory. When my relatives organize a group trip later, we'll definitely be back. A special thank you to the thoughtful Xiao Sun!

The hotel staff were very helpful and always willing to assist. Whenever I needed help, I just had to ask, and both the front desk and housekeeping teams would resolve my issues. I'll definitely stay here again on my next visit. The service quality throughout my stay was excellent, making for a very comfortable experience. A special shout-out to Careth, who works with the staff to improve the quality of service for guests.

The hotel service was really satisfying, and many hotels could learn a lot from it. Issues in the guest room were resolved very quickly, and the staff was always ready to help with anything needed. There's also a park right below the hotel, perfect for a walk. A big thank you to Careth at the front desk for her attentiveness!

The hotel staff had a great attitude. The front desk made me feel very welcome, and room service was incredibly fast and efficient at resolving any issues. Overall, it was excellent. Plus, it's located right above the Eastern Suburb Memory complex. A big shout-out to Mia Liu at the front desk and to the other service staff!

I've stayed at this hotel many times, and the facilities are excellent. The staff at the front desk, customer service, and restaurant are all very professional and attentive. Special thanks to Manager Li Jing at the front desk for, as always, helping with the check-in arrangements! It's also super convenient for meeting clients, with plenty of restaurants and cafes at Dongjiao Memory right across the street.