Kempinski The One Suites Hotel Shanghai Downtown

The hotel’s location is very good. It is about a 5-minute walk to a huge Starbucks, Nanjing West Road, the MRT station, and Wujiang Road, which has several nice bakeries and food options. This made getting around very convenient. There was also a 7-11 just across the road. However, the Premier Two-Bedroom Suite was disappointing for the price paid. The rooms are rather small, especially the master bedroom, where there was not enough space to place or open any luggage. We had to keep our luggage in the living room instead. The bathroom, particularly the shower area, looked very dated. The tiles appeared old and there was a musty smell, which was unpleasant. Another inconvenience was that the light switches were only on one side of the bed, making it very inconvenient to switch off the lights from the other side. The kitchenette was also very small. Cutlery was stored in a drawer above the bin, which was not ideal, and there were no extra plates provided. The tiles looked old with visible cracks, and some of the drawers were faulty. Overall, the room did not feel premium and felt overpriced for what was offered. The hotel rooms clearly need a glow-up to match the Kempinski brand and the rates charged. Additionally, the reception area was undergoing renovation, with no seating or waiting area. The pick-up and drop-off driveway is very narrow, only a small lane. When loading our luggage, we had to do so very quickly as other cars were waiting. The driveway would benefit from being more spacious. While the location is excellent, the room condition, layout, and facilities did not meet expectations for a Premier suite.

Great hotel in a convenient location—only about 10 minutes from the Starbucks Roastery. The breakfast restaurant could use more seating space, but overall the food selection is reasonable with plenty of choices. Special thanks to Lily Li at the front desk for her warm hospitality. I’ll definitely stay here again on my next visit to Shanghai.

The location is fantastic, close to Zhang Yuan and the new Louie ship, also the largest Starbucks. You can find both luxury shopping and dining options nearby. The hotel is situated at the back, providing a quieter atmosphere, which I prefer. However, if you stay on a higher floor, the network connection may not be very stable. If you're not particular about having a view, this is the best location to choose.

Building and in-room furniture are dated but overall cleanliness is acceptable

Anytime I am staying in Shanghai and I am not crashing at a friends house this is the ONLY hotel I will stay at. I love the location, the room style and size and amenities!!! Perfect for solo travelers, couples, families and friends