THE ONE Shanghai Downtown Vignette Collection by IHG

Fantastic! Even though there is a change in management, there has been no decline in service. Lilly Li was superb at check-in; she was thorough and fast, allowing me to get to my room and sleep ASAP after 27 hours of travelling! It was also great to note that my preferences were remembered - even despite the management change. Breakfast was charming as the chef brought the spirit of Chinese New Year to our plates with creative steamed buns and expanded Chinese fare. My staying here will continue as long as the tradition of excellence continues!

Everything is within expectation with room cleanliness, size. Front office is best service of hotel. But the breakfast is very poor selection and non service.

The hotel’s location is very good. It is about a 5-minute walk to a huge Starbucks, Nanjing West Road, the MRT station, and Wujiang Road, which has several nice bakeries and food options. This made getting around very convenient. There was also a 7-11 just across the road. However, the Premier Two-Bedroom Suite was disappointing for the price paid. The rooms are rather small, especially the master bedroom, where there was not enough space to place or open any luggage. We had to keep our luggage in the living room instead. The bathroom, particularly the shower area, looked very dated. The tiles appeared old and there was a musty smell, which was unpleasant. Another inconvenience was that the light switches were only on one side of the bed, making it very inconvenient to switch off the lights from the other side. The kitchenette was also very small. Cutlery was stored in a drawer above the bin, which was not ideal, and there were no extra plates provided. The tiles looked old with visible cracks, and some of the drawers were faulty. Overall, the room did not feel premium and felt overpriced for what was offered. The hotel rooms clearly need a glow-up to match the Kempinski brand and the rates charged. Additionally, the reception area was undergoing renovation, with no seating or waiting area. The pick-up and drop-off driveway is very narrow, only a small lane. When loading our luggage, we had to do so very quickly as other cars were waiting. The driveway would benefit from being more spacious. While the location is excellent, the room condition, layout, and facilities did not meet expectations for a Premier suite.

We got 2 very spacious deluxe suites at an attractive rate for the four of us.Eventhough the rooms look dated but they are comfy nevertheless. The only issue is the bathroom shower area which does not drain well hence causing flooding in the whole bathroom..I think its the design of the shower floor trap tile that needs to change as the current makeshift tile cover only blocks the flow of water.They can always replace it with a proper floor trap tile which drains. Housekeeping need to give attention to the towels provided as eye lashes of old guests are found on one of the "new" towers(see pix).Also toilet amenities are not consistently replaced. Still,this is a nice & value for money premium hotel to stay for families due to its relatively quiet neighbourhood plus its within walking distance to the shopping district of Ch'ng An