DFarron
December 29, 2025
A resort is a resort, after all.
Good:
The facilities are top-notch. The various shops and amenities within the hotel are quite good, though getting to your room might be a bit of a walk.
Parking fees are an issue. Mandatory valet parking costs $75 per day, plus a $5-10 tip. I'd rather have free self-parking like at Marriott. Honestly, why can't I spend that money on dining when staying for a few days, especially since the Japanese restaurant is pretty good?
The gym is a bonus. The equipment is very comprehensive and professional.
The room size, location, and views are all excellent. However, cleanliness is a bit of a problem; there was still sand from the previous guest in the bathtub.
Service: I need to single this out for dissatisfaction. It feels like the staff here are unusually focused on tips. In one restaurant, I think it was Loulu, some staff are very attentive, while others are very rude. They might throw away your receipt after you've given a 12% tip, pretend not to know, and then ask you to re-enter a tip. Very CLEVER.
When I was dining at an outside restaurant, my bank's fraud prevention locked my card. This probably happened because they failed to deduct the daily deposit of around $150. Around midnight that night, a letter was slipped under my door telling me to resolve it as soon as possible.
In stark contrast to this speed, I forgot my charger in the room after checking out – it was behind the lamp between the two beds. I checked out at noon, and when I called housekeeping at 8 PM, they said they hadn't seen it and the next guest was already in the room. I don't know if the hotel staff are truly so unobservant that they can overlook a guest's item just 20cm away from where they'd expect a tip.
Side note: When I checked into a Marriott resort, they meticulously confirmed my Chinese address, stating, "in case you left anything, we will ship to that address."
If service isn't a priority for you, then this resort is highly recommended. Perhaps I've been spoiled by the service at hotels in Fiji and the Maldives.😆
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