SO/ Bangkok

For this price range, the location was excellent, and the staff were incredibly friendly and helpful. The gym was also clean, which was a plus. I definitely plan to stay here again.

Every single staff member was incredibly lovely! They even upgraded my room, which was a wonderful surprise. I'm really impressed. The breakfast was superb!

Hospitality is key for hotels, but when I first arrived, there was no reception on the first floor and no staff to help. I eventually figured out that reception was on the 9th floor, so I took the elevator up. Even then, the reception wasn't immediately visible, and without any assistance, I had to ask, 'Is this the reception?' to find it. The female staff member there offered no warm welcome; she was overly businesslike. I honestly thought she was a civil servant. At the end, when explaining the elevators, she just verbally said, 'This way for one, that way for the other.' For a first-time guest, especially in a hotel of Sofitel's caliber, I believe they should guide you to your room or at least escort you to the elevators if there are two separate areas for them. The room felt a bit old and looks like it needs a renovation. However, the park view I got was fantastic. On the downside, the water pressure in the shower was so weak it made me question if this was truly a 5-star hotel. On a positive note, the breakfast staff were friendly, and the breakfast itself was satisfying.