Rosewood Guangzhou

I visited with my two kids for a weekend. The lobby is on the 95th floor, and the service at the front desk and in the corridors was excellent, especially the concierge. My friend arrived earlier and was checking in upstairs. I pulled up to the hotel entrance with my younger child, and a polite young man from the concierge team immediately helped me with my luggage without me even having to get out of the car. My friend's family could then come down and head out for afternoon tea, which was incredibly convenient and efficient. I heard that the windows with a side view of Canton Tower are quite small, and since we were going to the 107th floor for drinks in the evening, I opted for a room with a large window facing IFC, where we enjoyed the sunset 🌅. Compared to my friend's family of three who stayed in a Rosewood Residence apartment suite, the apartment had a better view and, because the room was larger, offered a panoramic vista. However, apartment guests have breakfast on a different floor than hotel guests, though they can pay extra to eat the hotel breakfast. Speaking of breakfast, it was exquisite, but I do have to complain about the server that day. After we had already gotten our food, it took quite a while for her to bring us the menu to order dishes like eggs Benedict and waffles. And she served later-arriving guests before us. Since I was alone with two kids, I initially forgot about it, but by the time the menu came, the kids were already full and couldn't eat anything else from it. This was the only disappointing part of our stay. The breakfast server had a cold demeanor and wasn't very welcoming. I would have given full marks for service otherwise, but she definitely cost a point. Besides noodles and congee, there were also dumplings, which the kids loved. I personally thought their congee and noodles were particularly delicious – perhaps I drank a bit too much the night before 😄. The swimming pool was not crowded and had three separate areas. The service there was also very enthusiastic, and the children had a wonderful time. During check-in, the housekeeper on our floor was exceptionally thoughtful. She proactively brought extra towels, bathrobes, slippers, and toothbrushes, whereas at other hotels, you usually have to call to request these. She even asked if I needed anything else – a big thumbs up for her! Once the kids were asleep in the evening, my girlfriend and her husband and I enjoyed listening to music and having a few drinks and a chat on the 107th floor. This rare opportunity for drinks was precisely why we chose the Rosewood and why it's the perfect choice when traveling with kids 😄.

I wouldn't recommend staying here with kids. We got back to the hotel around 6 PM and saw so many...ladies of the night...it was really obvious. Then I heard the Dyson hairdryer was a fake, and sure enough, after trying it, it's definitely not like the one I have at home! The hotel also has a strong, unpleasant smell! And the air conditioning is old and stinks! Honestly, it's a far cry from other Rosewood properties.

Guangzhou Rosewood, my high-rise home away from home! The elevator takes you straight to the clouds, and the high-altitude pool is an absolute blast for swimming. Xylia was super efficient and welcoming during check-in, Joplin's WeChat communication was incredibly thoughtful, and Tony from the switchboard was always responsive and had a pleasant voice. Hazel and Sophia were also very attentive and on the ball. The whole team is reliable – anyone who stays here will be enchanted!

My stay this time was absolutely delightful! I have to commend the hotel's incredibly thoughtful staff. A big thanks to Vera for readily helping to arrange a late check-out, which perfectly aligned with my travel schedule. Joplin proactively added me on WeChat to follow up on my needs, and was super reliable, always addressing any questions promptly. Gerrard from concierge even specially helped deliver daily essentials to my room – such meticulous and attentive service! The little desserts prepared by Holt from room service were a pleasant surprise, with just the right amount of sweetness to cure my travel fatigue! And thanks also to Sophia and Julie for their warm care. The entire experience was fantastic, and I've already added this hotel to my travel list!

Guangzhou Rosewood Hotel continues to maintain its high standards. On my return visit, Julie recognized me and provided excellent service, anticipating my needs throughout my stay and even preparing a departure gift. It was very thoughtful! Sue, Bessie, and Sophia were also incredibly welcoming.