Rosewood Guangzhou

We celebrated our child's birthday during our stay at Rosewood Guangzhou and made some unforgettable memories. Winston's butler service was excellent; he called us in advance to arrange our room requests. During our stay, we also received a welcome gift for children and a beautiful birthday cake. The room view was also fantastic. Julie Rudy Nugent at the front desk provided outstanding service that left a deep impression!

Stayed at the Rosewood Guangzhou with my family. I hadn't paid close attention to the booking details on Trip.com, so I couldn't cancel it two days prior as desired. Upon check-in, the front desk agent, Tina, was incredibly helpful. She actively communicated and coordinated on my behalf, promptly resolving my issue and meeting my needs. Thumbs up! 👍 The booking had a flaw, but Trip.com didn't shirk responsibility; they've been coordinating compensation with me, and I appreciate their accountability! The hotel itself is excellent, both in terms of facilities and service. It's well-designed, and the views are first-class. The breakfast was delicious, with a great variety of fruits and fresh, tasty dishes! The bedding was comfortable and clean, and the room even had welcome fruits and snacks! I'd definitely recommend it to friends!

The room view was impeccable, and the facilities were up to standard. Complaint 1: The parking lot is shared with K11, and it's very narrow and messy. It took me ages to find the hotel entrance, and there was no one to guide me, not even at the hotel entrance. Complaint 2: The hotel corridors are a bit creepy, winding and dimly lit. Complaint 3: At 11 PM, just as I was about to fall asleep, I was startled awake by the sound of a door closing next door. At 2 AM, I was woken up by noise in the hallway. At 4 AM, I was startled awake by some rustling sound outside my door... In short, the soundproofing is terrible. Complaint 4: The pillows were as soft as clouds, offering no support whatsoever. I had to pile four of them up to use.

This hotel's core advantage is its prime location atop the 530-meter East Tower, with the lobby and rooms starting from the 95th floor, offering breathtaking panoramic views of the Canton Tower and Pearl River. It's truly considered the pinnacle of high-rise hotels in Guangzhou. Key Highlights: * **Exceptional Service:** The personal butler proactively adds you on WeChat, special occasions like anniversaries are celebrated with complimentary cakes and turndown service, and they remember guests' dietary preferences – these thoughtful touches are a real highlight. * **Hardware & Design:** Designed by Yabu Pushelberg, the hotel boasts exquisite artistic taste. Le Labo toiletries and Dyson hairdryers are standard amenities. * **Diverse Dining:** Features a variety of unique dining spaces, including Hei Jin Yi (Japanese cuisine on the 107th floor), Chi Zui (craft beer bar on the 6th floor), and Guang Yu Xuan (Michelin-starred Cantonese cuisine). My top choice for business trips!

The room was incredibly spacious, very comfortable, clean, and quiet. Room service was excellent, and the front desk staff were super friendly, even giving us a room upgrade. It was a very satisfying stay overall.

My stay was fantastic, both the facilities and service were top-notch. The room had a minimalist yet luxurious design, with great use of space and a lavish bathroom stocked with quality amenities. The bedding, in particular, was incredibly comfortable. Winston contacted me before check-in to arrange everything and even sent some delicious desserts during my stay. The hotel breakfast was quite extensive, with a wide variety of fruits and an à la carte menu – overall, a great experience! The front desk staff, Nugent, Zilia, and Julie, were all incredibly nice.

This stay came with a K11 Mall gift set, including a silk eye mask and a hand care experience. The hotel's bedding options were excellent and quite comfortable. The river view from the window was also very expansive, overlooking the IFC. If I had to pick a downside, it would be that the room was a bit small, but that's an unchangeable structural issue. Overall, I'd give it a good review.

This is my sixth time staying at this hotel, and the overall atmosphere is always so relaxed and cheerful. I was here for work this time, but I'll definitely be back. The guest rooms are clean and Amelia provided excellent and thoughtful service.

Facilities: The bed was severely indented and uncomfortable, the pillows were also uncomfortable. The electric bidet seemed like an afterthought and was very unresponsive. The bathrobes were worn out. The elevators were too crowded during peak hours. Hygiene: Not bad. Service: We arrived early and were arranged to wait in the executive lounge, but no one escorted us to our room or explained the facilities during check-in. Turndown service was too inconsistent; either it started at 5 PM or we wouldn't see anyone even at 7 PM. Environment: The night view was beautiful. Overall impression: Staff training is inadequate, and the facilities are too old. There were too many different people around. On our first day, a young woman entered the elevator with us. A hotel employee hastily asked for her name and then left. I'm not sure if she swiped her own card and he pressed the floor, or if the employee swiped the card for her, but she went up anyway. This kind of management doesn't seem appropriate for a hotel of this caliber.