Anonymous User
December 25, 2025
We were travelling with 3 kids.
The pro's:
The buggy riders were nice with warm smiles everytime we took the ride.
The resort is situated in the lush rainforest, suitable for nature lovers.8
The cons (unfortunately more than the pro's)
We arrived late because of the flight delay twice, and our luggage did not arrive with us as well. So we are family of 5 who arrived in a foreign country with no other clothes apart from what we were wearing. There were a miscommunication about the booking, and the hotel receptionist simply said it was against our policy since we booked the room for 2 person only, without any emphathy or sympathy, till I needed to say, the extra person were only kids. Then only the manager got out and offer us solution.
Again our luggage arrived late on our second day there, every time we asked about our luggage, the receptionist simply say, no your luggage had not arrived, then she looked away from me, without offering any help!
The cleanliness is average, which is not standard to a 4 star hotel. They did not provide plastic bags for the dustbins. We have to pick up the used towels and give it to the cleaner because she will not collect them unless we told them to do so.
The hotel room, swimming pool and reception were far away from each other and warrants buggy ride. For a family with small kids, this may not be suitable.
Overall this is not a memorable experience, the hospitality (apart from the very nice buggy riders) really requires improvement.
