Residence Inn Mystic Groton

Room was clean and ready when I arrived. I did not like that there are 2 separare buildings. The non main building has no water or ice available you must go to the main building which is a pain (that's what I was told by a worker). The breakfast is your typical included breakfast also in the main building. Convenient location to old mystic village. There is a pizza/bar right across the street which is convenient. The place could use some sprucing up (carpets mostly). Parking is free and there seemed to be plenty.

As soon as I walked through the door I was greeted by the receptionist! The lobby was clean and so were the halls and my room! Overall great experience!

I’m down in Connecticut on business and have been staying at the Residence Inn Mystic since January 1st. My stay here has been great. The renovated rooms are very nice, but it’s the staff that keeps me here! Carmen, Stephanie, Kaitlyn, Jay, Sean and the rest of the crew treat you like family! I cannot thank them enough for their hospitality!

We have stayed here for years. The recent major renovation was needed. Most rooms now have king beds. Indoor pool was removed. Gym was modernized. Breakfast is the usual RI fare. Staff is great. We stayed a few times this past summer during the renovations and I am glad they are finished. Looking forward to beer taps being operational.

Excellent hotel, amazing staff and amenities with awesome service and good breakfast.

Staff not very friendly. Some should definitely not be in the hospitality industry. Rented an efficiency with a kitchen but they had no ice. You would have thought they should go to the store and buy bags of ice for the customers staying at their hotel but they did not even offer. The complimentary breakfast my friend went to poor lukewarm water into her oatmeal container. They do not even have a microwave to heat it up. The gentleman told her just to cover the lid but the water was not even hot enough. It looked like we were bothering him when we asked him a question. Would not stay here again.

Probably one of the worst experiences the most unfriendly with no knowledge of the Marriot system just too many things went wrong, but the worst wasthe front desk. It would be the last place I would ever stay in again. I’d sleep in my car. And I stay at over 100 nights at Marriot a year.

Property improvements were being done and there was loud machinery in the back parking lot that caused our pets distress and caused them to bark. We got an email saying someone complained about the barking. I called the hotel PRIOR to our trip when I found out about the construction inquiring what was being done and where it was in relation to our room, letting them know I was concerned about potential barking. I was assured it wouldn’t be an issue. Disappointed that they didn’t put us in an area further away from all that noisy activity.

The hotel was very clean and the staff went above and beyond to be helpful. I have never had such an easy time checking in, getting duplicate keys, and having questions answered. They were terrific. The rooms were spacious, the kitchen was well stocked and the beds were very comfy. Lots of extra towels too. Easy and plentiful parking. Great stay!