Patong Bay Hill Resort

Where do I start!! This hotel is 100% not a 5 star! On arrival I was very disappointed with the overall appearance of the hotel. Once checked into our rooms we were very tired and noticed the sheets on the bed were stained with blood. The receptionist sent someone to change them straight away. There was also lots of mosquitoes in our room which we got badly bitten from during the night. Our first night there we killed around 20 just so we could try and sleep peacefully and still ended up getting eaten alive. We booked a pool access room for 4 nights and all I can say is thank god I wasn’t staying any longer. The cleanliness of the rooms was not good. The shower had thick mould around the screen and tiles. The pool had lots of missing tiles, you could easily cut yourself getting in and out. Where the tiles were missing there was rust underneath. The following day i asked to change rooms, the room I accepted was a bit better. However, the pool area was shaded and water was cold because of this. Therefore, it defeated the point of me paying extra for pool access as we wasn’t able to sit out there. I spoke with other guests that also had changed rooms due to the cleanliness. The main pool area is also very run down. Only around 20 Sun loungers and a lot are broken. On New Year’s Eve during the daytime guest were told they could not sit around the pool and the hotel was holding a foam pool party. Which the hotel wanted guests to pay an extra 4000bht per person (around £94). I have never been to a hotel were guests are told they can not use the facilities they have already paid for or had to pay extra if holding a foam party in the main pool area. The breakfast in this hotel also does not cater for all. Thailand is not a Muslim country therefore I would not expect the hotel to have a halal only menu. Therefore, no bacon at breakfast. Instead rice, noodles, curry, chicken sausage, salad. Some fruit, bread and pancakes. They do serve fresh omelettes and eggs. I ordered a Hawaiian pizza for lunch and got pineapple and chicken sausage on top which was awful. Something to also consider when booking this hotel is that it is on top of a hill. I was aware of this when I booked. However, I didn’t realise the walk down and up from the main shops would be as steep and isolated. The rooms are also up even higher and therefore you have to wait for the hotel transport to take you too and from your room if you are not able to climb the steep hills in the heat. There is also a shuttle bus that takes you too and from the beach and shopping centre. We took this to the beach one day and the driver was supposed to pick us back up at 17:50. However, he forgot and went home. We didn’t end up being picked up up till 18:30 in the end. When I arrived back at the hotel I spoke to the receptionist about it however she said it was the drivers at the beach which they don’t have control of but she will report it. Overall I would not recommend this hotel or be returning.

To begin with, the location of this place is really good. This hotel was built on mountains, so if you book a room upstairs, you'll have an incredible view. The place needs a massive amount of maintenance; literally everything here has a problem: the pool, the rooms, the room design, the hallways. This hotel is really old, and the rooms aren't very clean. Not only that, I needed to iron my clothes and asked if they could please bring me the iron. They told me I could only use it for 20 minutes! I mean, a hotel that apparently has one broken iron for all hundreds of rooms! And they brought a burnt and broken iron with a board they'd found in a landfill. This place is expensive for the poor service and maintenance.

The chalet is really very good: spacious, beautiful, and with an amazing view. It has all the kitchen utensils, although we didn’t use them, and it was extremely clean. I definitely recommend it. The only slightly inconvenient point is the location. The chalet is located at the top of the property, so you need to rely on the reception to arrange transportation to the main area, where the reception and beach access are located. It’s not possible to walk down, as the distance is quite far. For those who rent a motorbike, this isn’t an issue and everything becomes very easy. However, without your own transport, it can be a bit uncomfortable having to depend on the hotel’s shuttle whenever you want to go down to the beach or leave the hotel.

Excellent perfect hotel. View - perfect Transportation for lobby to room very fast

**Patong Bay Hill Resort Review** *Stay Period: August 13-17, 2025* *Rating: 4/5 stars* My family and I recently spent four nights at Patong Bay Hill Resort with friends, and overall, it proved to be a pleasant hillside retreat with both strengths and minor limitations. **Accommodation & Location** We booked a pool access sea view room, which was impressively spacious. The bedroom comfortably accommodated our family of three, while the separate hall area could easily house an additional couple. The elevated location provides excellent panoramic views and delivers an authentic Thai local resort atmosphere that many guests will appreciate. **Service & Amenities** The staff consistently demonstrated exceptional hospitality throughout our stay. Room service operates until 11 PM, with housekeeping available 24 hours - a thoughtful touch for families. One pleasant surprise was discovering the resort spans multiple buildings across different elevations. For guests who prefer not to walk extensively, the resort provides complimentary 24-hour shuttle service between buildings and to the reception area. Transportation to Patong Beach (1.5-2 km away) is conveniently provided via free shuttle service until 11 PM, with Bangla Road just another 200-300 meters beyond the beach. **Dining Experience** The resort offers decent food quality, though options lean toward local cuisine. While vegetarians seeking Indian dishes may find limited choices, both egg-eaters and non-vegetarians will find ample variety. We particularly enjoyed the chicken delight pizza, which had a charming homemade quality reminiscent of early Asian pizza establishments. **Physical Considerations** The hillside location naturally involves considerable walking and elevation changes. Fitness enthusiasts will appreciate this as excellent natural exercise for cardiovascular health and stamina building. However, guests with mobility concerns should be aware of the terrain. **Recommendation** Patong Bay Hill Resort suits families seeking a hillside location with scenic views while maintaining proximity to Patong's attractions. The combination of attentive service, spacious accommodations, and convenient transportation makes it a solid choice, particularly for those who enjoy a more secluded resort feeling without sacrificing accessibility to local amenities. *Best suited for: Families, fitness enthusiasts, guests seeking authentic Thai resort experience*

Spacious room, nice view and good services by the staff. They even deco the bed for us to celebrate our birthday. They have shuttle services to nearby area too.