MGM Shanghai West Bund

This was my first stay at the Bellagio Shanghai, and the actual experience exceeded my expectations. Special thanks to Melody from the Guest Relations team. Since we weren't familiar with the hotel layout, we had a ton of questions—everything from parking rules and how to use the elevator, to the operating hours of the pool and gym and the best times to visit to avoid crowds. Melody patiently answered every single one of them. Soundproofing in the room was good; once the door was closed, you couldn't hear any noise from the hallway. The shower had great water pressure with instant hot water, ensuring a sound sleep at night. The pool and gym were kept very clean, and the equipment was well-maintained. Melody is very observant. Whenever she saw us standing around looking a bit confused, she would step up to ask if we needed any help, yet she never hovered, so it never felt intrusive. Whenever we had minor issues in the room, she coordinated and handled them for us right away after we consulted her. At check-out, she actively asked about our genuine experience during the stay, covering everything from the room and breakfast to the public areas. You could really tell that the hotel genuinely cares about guest feedback. The hotel is very close to the riverfront promenade, making evening walks by the river exceptionally pleasant. Whether you're traveling solo for business or taking a short getaway with family and friends, choosing to stay here is a foolproof choice.

The hotel kindly upgraded us to a suite with stunning, unbeatable views. The facilities are extremely well-maintained, and the service is spot-on. While the breakfast selection isn't huge, it's refined and delicious—the mini wontons served in ceramic cups and the assorted pastries are a must-try. The gym also boasts incredible river views and is fully equipped with everything you need. Whenever I want a relaxing getaway along the West Bund, MGM is always my go-to choice. Looking forward to my next stay!

The MGM Cotai is an imposing presence. From the moment you step onto the ground floor, you feel as though you've walked into a meticulously composed interplay of light and shadow, while arriving on the 57th floor feels like checking into a flowing art exhibition. The room design centers on warm, elegant natural wood tones with lively accents of blue, green, and orange, offering panoramic views of the stylish West Cotai waterfront. The service is professional, the welcome fruit platter and artisanal chocolates are of top quality. It really redefines the hotel stay experience—a great hotel truly makes you feel completely relaxed and at ease.

I stayed at the MGM West Bund for two nights, and the overall experience was truly wonderful. I have to give a special shoutout to Cici. She thoughtfully helped decorate the room for my friend's birthday and even sent over a delicious little cake! The turndown service every evening was also exceptionally attentive. On the day of our check-out, it started drizzling and getting chilly in Shanghai, and she went out of her way to remind me to take an umbrella and put on an extra layer. Such a simple remark felt genuinely caring, not at all like scripted customer service. Cici also handled our check-in, which was smooth and crystal clear with all details explained. The room was impeccably clean, and the mattress had just the right firmness—coming back to lie down after two days of exploring was so relaxing. There were plenty of pillow options, making for a very comfortable sleep. The bathroom was spacious with fast hot water and stable water pressure. The room was well-soundproofed, keeping things quiet at night. The toiletries had a subtle, very pleasant scent. The hotel's public areas are exceptionally well-maintained with soft lighting. It's very close to the riverfront, perfect for a stroll along the river when you have free time. The bar has a quiet, cozy atmosphere, making it lovely to sit down for a drink. Every staff member we encountered greeted us with a smile, striking the right balance without being overly enthusiastic or making you feel awkward. The elevators were clean and wait times were short. The lobby fragrance was light and not overpowering, and the directional signs were clear and easy to follow. The bathroom ventilation worked well with no unpleasant odors. The towels were fluffy and dry, and the room Wi-Fi remained stable throughout. The air conditioning was easy to adjust, and the wardrobe had ample space for luggage. During my stay, I had a small last-minute request and reached out to Cici; she replied promptly and arranged everything properly. The riverfront area isn't noisy at night, ensuring a peaceful sleep. Whenever we needed extra supplies, they were delivered promptly. The overall vibe of the hotel is relaxed and comfortable, without any sense of aloofness. The two-night stay was completely hassle-free and perfect for a short getaway. I would definitely consider staying here again next time I'm in Shanghai.

I've always been a fan of MGM hotels, and the Bellagio Shanghai West Bund focuses on blending in with the art scene of the Xuhui Riverside. The hotel features artworks by renowned artists such as Fang Lijun, Ding Yi, Chen Yufan, and Wang Ningde. As a frequent guest, the Guest Relations team, specifically Zora, arranged a 270-degree panoramic suite overlooking the riverside for me. On a rainy day, the winding Huangpu River outside the floor-to-ceiling windows had a unique charm to it, with Pudong's iconic skyline looming faintly in the distance. Thoughtful welcome fruits and pastries were also prepared in the room, creating a warm, home-away-from-home feeling. MGM staff are always smiling, and it's not a robotic, scripted smile, but a genuine and sincere politeness. A special shout-out to Zora, who took great care of me from before check-in all the way until check-out, being attentive and responsive to every request. Thank you 🙏. I'll be back often.

Staying at MGM Shanghai West Bund with our baby was an especially heartwarming experience! A special thank-you to Zora from Guest Relations—she proactively arranged a quiet room before our arrival and generously provided baby essentials. She was incredibly patient and attentive with our little one. The hotel is modern and spotlessly clean, and the room was spacious enough to comfortably maneuver a stroller. Located right on the Xihuan Riverside (West Bund), the property sits in a relaxing, relatively quiet neighborhood—perfect for peaceful strolls with a baby. Both young ladies responded promptly to every request, offering warm, thoughtful assistance each time. Their attention to detail made all the difference: traveling with a child can be stressful, but their genuine care and seamless support truly eased the burden. Highly recommended for families traveling with kids!

Came here with my partner to celebrate our anniversary. A big thank you to Harden for arranging the room decoration in advance and surprising us with a small cake! The hotel has a cozy design vibe, and soaking in the bathtub was wonderful. Dinner at the Italian restaurant was exquisite with attentive service. Overall, it's quiet, private, and offers a great experience, perfect for couples looking to unwind. We will definitely be back!

Staying at the Bellagio Shanghai was fantastic, and Zora definitely deserves a huge shoutout. Her service was attentive and thoughtful, with many details arranged well in advance. The welcome card and room setup were minimalist yet just right. Communication was straightforward and efficient—no fluff or empty polite talk. She knew how to respect my pace, keeping things quiet and unobtrusive, which made for a wonderfully comfortable experience.

The 60-square-meter room is exceptionally spacious for a hotel of this tier, offering a very comfortable stay with thoughtful amenities throughout. The hotel kindly reserved two rooms with fantastic views for us, which we loved. We could see the Lujiazui skyline, the West Bund Dream Center, and Taikoo Li Qiantan across the river, and even caught the light show at night—the view is simply unbeatable. As a Trip.com Black Diamond member, we also received complimentary Executive Lounge access. The afternoon tea and dinner at the lounge were both exquisite and wonderful. Every member of the hotel staff—from the front desk and executive lounge team to the 1st-floor concierge—was extremely polite, attentive, and thorough. Zora from Guest Relations provided stellar service and even surprised us with a little lion plush toy at check-out, which we adore. Full marks across the board!