Capella Singapore

Our stay at Capella Singapore this time was a very poor and terrible experience. First of all, we had emailed the hotel in advance. Since we were going on a Disney Cruise from Singapore, and wanted to take photos with the cruise ship after disembarking, we chose to walk towards the nearby MRT station. Because the hotel replied that there was a shuttle bus at VivoCity, we decided to take the MRT from the cruise terminal to VivoCity. We had 3 large pieces of luggage, and with all the transfers and searching for Lobby G, it took a huge amount of time and drained our physical energy completely, especially since Singapore is extremely hot. When we finally waited for the shuttle bus, the driver told us that we could not board with luggage. In fact, there was not a single person on the bus, and even though the first stop was the hotel, they still refused. In the end, we had to take a taxi. The bellman also reiterated that they only shuttle passengers, not luggage. Actually, had we been informed in advance, we would have just taken a taxi directly from the cruise terminal, as the cost would have been basically the same. Why put us through all that trouble in such scorching heat? I shared this experience with a friend who has lived in Singapore for many years—she studied, got married, and had children there—and even she said, "How could Capella Singapore be like this?" Furthermore, as a local luxury resort hotel in Singapore, the service really doesn't compare to Marina Bay Sands or The Ritz-Carlton, which I chose previously. We love the Capella brand, but the service is truly subpar. The service at the Park Hyatt Kyoto and Janu Tokyo, which we visited earlier this year, can be described as top-notch. I expected Capella Singapore to offer warm and welcoming service, but there was none of that at all. When we arrived at the hotel by taxi, there wasn't a single concierge in sight. My husband had to unload a suitcase from the car himself before someone finally came over to help. In terms of service, Capella Singapore is severely lacking.

A wonderful travel experience! The facilities and rooms were excellent, making for a very enjoyable trip to Sentosa. Capella Singapore is a fantastic place to stay.

A little weekend getaway in Sentosa. The hotel environment is elegant with a distinct Nanyang style. There weren't many guests, so it was very quiet and comfortable. The service was also great, and I will definitely come back again.