Marissa
October 10, 2025
I was sent an online check in form which asked if I had any special requests. I asked to have an early check in despite check in being 3:00pm. We arrived at 2:10pm and asked for an early check in but the manager told us that the room wasn't ready. A staff person checked behind him to find out that the room was ready- he just didn't want to be bothered. She told us we could come back up to the desk at 2:30. Nothing happened between 2:10 and 2:30 - it was ridiculous. The woman who helped me was awesome and even she knew how ridiculous the manager and the other staff person were being. We didn't argue at all, we just asked what the purpose of an email being sent the day before asking us if we had any special requests was - there was no response which was also annoying, but it was not like we were asking to check in even an hour early! Finally, at night I woke up to go to the bathroom and there were bugs crawling around the bathroom floor and on the wall. We will never stay here again and we will be leaving a terrible Yelp and Google review as well. Terribly run establishment.
