Grand Hyatt Xi'an

The Grand Hyatt Xi'an has well-equipped rooms and a great breakfast spread. It's highly recommended for business travelers. Nora was very prompt with my booking and followed up enthusiastically. I'll definitely stay at the Grand Hyatt again next time I'm in Xi'an Gaoxin.

This is our go-to for a staycation, the environment is amazing, and it's our second time here! 😃 The Eggs Benedict at the breakfast buffet are absolutely to die for! 🩷 The terrace at the Executive Lounge is fantastic for photos! 😝

The service was very attentive, and this is my favorite hotel in Xi'an. The breakfast was also excellent.

The room was spacious and very clean. The hotel facilities are modern, and the service was excellent. I would definitely choose to stay here again on my next visit.

The environment: The room was a bit larger than expected, with a pleasant aroma upon entering. I was also very happy with the floor. Service: Excellent! They were very responsive to all requests and friendly. They even gave us complimentary breakfast, which was a nice surprise. Location: Taxis were quick to respond, and the location was convenient.

As a Ctrip Black Diamond member who travels frequently, my overall experience this stay far exceeded expectations. I have to give it a full five-star recommendation! Vivian at the front desk was very efficient with check-in, thoughtful and warm, a special commendation for her! The staff were gentle and patient, proactively informing us about nearby transportation routes and hotel amenities. The cleanliness of the room was meticulously done; the floors, bathroom, and bedding were all clean and odorless. The mattress was just right—not too soft, not too hard—and the soundproofing was excellent, ensuring my rest was completely undisturbed. The room facilities were complete, with stable hot water, air conditioning, and internet. The location is superb, making it convenient for getting around, shopping, and dining. The breakfast had a rich and fresh variety of options. Housekeeping and room service were prompt and responsive, providing attentive service without being intrusive throughout my stay. Considering both the facilities and service, this hotel is definitely top-tier for its price point. I will prioritize choosing this place again when I return to the area, and I highly recommend it to friends who are traveling!

Traveling from Beijing to Xi'an this time, I stayed at the Grand Hyatt and was extremely satisfied overall~ **Check-in:** First of all, even before I arrived, I received a call from the hotel staff asking what time we expected to arrive. Upon learning that we would be arriving early, they said they would try their best to arrange an early check-in for us. And indeed, when we got to the hotel, the check-in process was smooth and we were able to get into our room early. I'm very grateful for the thoughtful service from the hotel staff and the quick processing by the front desk. **Room:** It was the height of summer and extremely hot, so we needed a lot of ice daily. We requested buckets of ice every day. The room service staff always responded promptly, provided patient service, and were consistently thorough and meticulous without any slack. **Environment:** The hotel's facilities are excellent, clean, and elegant. Every location is clearly marked, and the elevators are quiet and fast. The concierge staff were also particularly helpful when we called for taxis, opening car doors to make getting in and out convenient. The meticulous and personalized service made us feel very at ease. **Dining:** Breakfast was very rich. Since we booked an executive suite, we also experienced the Grand Club. The overall service and light meals were all very good, and the staff were enthusiastic. Although there were some minor issues in between, which might have been due to miscommunication, after clarifying, everything was fine. The overall service was quite good.

This has to be the worst Grand Hyatt I've ever stayed at. I'm genuinely surprised Hyatt allows a property like this to tarnish its reputation. Cleanliness: I've never seen mold on the vanity in a luxury hotel before. I don't even need to say more, the pictures speak for themselves. Environment: When assigning rooms, they put me in one with a blocked view. That would be fine if they had told me beforehand, but there was no warning when I got the room. Meanwhile, my colleagues who checked in at the same time got rooms with unobstructed views. In comparison, the strange room layout isn't even the biggest issue. How odd was it? The toilet was to the left of the entrance hallway, behind a hidden door, and completely separate from the washroom. I couldn't even find the toilet at first. Honestly, it was a truly frustrating experience.