Check in and check out were both fast and efficient, and no deposit was required which is a huge plus, GSAs were polite. The room is clean, and spacious enough, and the bed and pillows are comfortable, and the room full of all the amenities that you need.
However the TV is not a smart TV, no Netflix or YouTube, and mostly Thai channels only.
The biggest issue is the air conditioning. Guests have no control over the AC in the room, you cannot adjust the temperature, fan speed, or turn it on or off yourself. Even simple situations, like wanting to turn the AC off temporarily, require calling reception, this is very inconvenient. Guests have different comfort needs throughout the day and night, for example while showering and you wanna turn it off to avoid catching a cold. It is not possible without calling reception.
Having to contact the front desk every time for such basic adjustments is not really guest-friendly.
The gym is very small and has almost no machines, so it’s quite limited.
Restaurant staff were friendly, the food was good, and room service was good.
