It's been ages since I stayed in such a terrible hotel. Just thinking about it makes me angry!!!
Due to some Trip.com promotion, booking three nights continuously was more expensive than booking separately. So, I booked two nights, and my family booked one, in different room types. It turns out (all rooms facing the plaza are bad, and even deluxe rooms can be awful).
This was supposed to be just a transit hotel in Patong. Over 1500 for three nights isn't cheap, right? I was so unlucky to book this place!!
Before check-in, I emailed the hotel, stating I didn't want to switch rooms and hoped to stay in the same room for all three days. The official reply was, 'we'll see when you arrive.'
In reality, when we arrived at 12 AM that night, the front desk told us they were fully booked and couldn't accommodate our request. Okay, I accepted it, as we were the ones who booked it that way.
But two minutes later, they said if we were willing to pay 600 THB per night, they could upgrade us to a higher room category. Seriously? We arrived at 12 AM, not noon. How dare they even suggest that?
I declined, and they gave us a room at the very end of the hallway. I won't call it a 'tail room' because I'm not sure if the room next door was a linen closet.
The room was incredibly damp. Every time after showering, all three mirrors in the room were completely fogged up. This bathroom sink looked like something from a 90s guesthouse. For 500 a night, even 100-baht hotels in Patong before 2020 were better than yours. How can you be so shameless?!
What's even more outrageous is on the third day when we had to switch rooms, they insisted we check out by 12 PM and then wait until 2 PM to check into the new one. This was clearly intentional.
We always had to keep the curtains drawn because construction workers were installing air conditioners directly opposite, leaving us with no privacy whatsoever.
The new room we moved into was incredibly noisy at night, right next to the bar street, with heavy metal music blasting until 3 AM!!!
Finally, at checkout, my ride had already arrived, and they still hadn't finished inspecting the room?! It's been years since I encountered a hotel that inspects rooms at checkout. Are we reliving the 90s here?! What's there to inspect in your rooms? What could possibly be so memorable there?
I deeply regret booking for three days. Trip.com, are you their investors? How can you sell such a terrible hotel at such a high price without proper vetting?
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