Horseshoe Las Vegas

My experience with this hotel was generally positive. The staff were very friendly, the room was clean, and everything else was fine. However, there was one issue that I was not happy with. I specifically booked a Bellagio view room with two queen beds for four guests because I wanted to make sure everyone would have a proper bed to sleep in, even though it cost more. When I arrived, I was given a room with one king bed instead. The hotel provided an extra rollaway bed, which meant one person still had to sleep on the sofa. They told me that if I wanted to switch to the room type I originally booked, I would need to go down to the front desk the next day between noon and 4 PM to request a room change. I found this very inconvenient because I was on vacation and out enjoying my day. I did not want to interrupt my plans and rush back to the hotel just to change rooms. What I don’t understand is why I had to stay in a king room and then switch later when I had already booked and paid for a room with two queen beds for all four nights. If I selected and paid extra for that room type, it should have been reserved and available upon arrival. After the trip, I contacted Trip.com regarding this issue. I was very pleased that they handled the situation quickly and resolved it as soon as possible.

Amazing experience, very nice view from my room window ! I can see the Paris hotel Eiffel Tower and the Bellagio Hotel’s fountain show from my window! The room size is big and the sofa is comfortable. The hotel also has a passage connecting to the Paris hotel, so it will be very useful to walk inside without the heat and strong sun outside. There are bus stops close to the hotel , super convenient. Also the food court open till late night ! The window around the elevator has a good view of the Sphere and the Ferris wheel ! The cleanest is OK acceptable, there are some stain on the sofa, floor and curtain wasn’t that clean, but not bothering me. The shower is good. Heating up the temperature very fast. The only drawback is the heater make a loud sound sometime. If you go in summer, only use the AC cooling, not with the heat temperature will be less noisy. Overall, it’s a great experience. I will come back again !

Celebrated my birthday! Suite was nice and well maintained but not too modern . Great location on the ***** :)

The first time staying at the Hoursshoe, not disappointed. The location is excellent connected to the Paris, *****, and walking distance to play and eat at the Ellis Island. The room is clean and spacious. All amenities are adequate. The price is reasonable.