Lake View Hotel

The rooms were excellent and a good size. The service was excellent with the reception of both the the hotel and leisure club being very helpful. There was no ice machine and the bar closed at 6pm. However the reception delivered ice to the room which was good, if not as convenient as a machine. The downsides were that the breakfast was only mediocre for a five star hotel although again the service staff were excellent. More choice for Western guests and better temperature would improve the breakfast offering. The other downside was that the hotel cafe/bar and tea shop closed early at 6pm every day and wasn't open on two occasions because of a national holiday. I like to work on my laptop in a cafe or bar in a hotel rather than my room, especially as I was in a twin sharing with my son. For a five star it really isn't acceptable that there is no cafe or bar open in the evening I think. All in all a good stay and 4 or of 5 stars, but could be better with a couple of improvements.

Excellent place to stay, lake view room is highly recommended to choose. Great and very friendly staffs. Breakfast is excellent to try some local daily food.

The hotel was fantastic, they gave us a free upgrade of our room. The stuff was absolutely nice.

This is a business-oriented, international hotel with a truly beautiful view. The breakfast selection is outstanding, offering a huge variety of options, including many Western dishes—not just Chinese cuisine. The room itself was very comfortable and finished to a high standard, and the staff were consistently friendly and helpful. However, it is unacceptable that the air conditioning did not work in April. The temperature in our room reached 29°C (84°F), and the only solution offered by the hotel staff was to open the window. This significantly impacted our overall experience and is not what one would expect from a hotel of this level.