Guest User
January 18, 2026
I've stayed in countless five-star hotels, big and small, but this was by far the worst. The pool was closed for two days without any prior notice. I brought my swimsuit for nothing. We booked a ski room for two adults and one child, which included ski tickets. The front desk told us children under 120cm were free. But when we tried to enter on the day, the ski 'concierge' – I can only call her a gatekeeper, honestly – was incredibly rude. Her tone implied we were trying to sneak in without paying. Does working there for a while make you feel as important as the product itself? It's ridiculous! Then there were two men from the front desk who spoke with a Henan accent, handling the equipment. Do they even know what polite language is? They glared at us when we wanted to change a helmet! I wouldn't give a single penny to an establishment like this! The management is chaotic! The front desk and ski concierge had terrible communication! After finally sorting out the tickets, we still couldn't get in! Yes, the three of us changed into our ski gear and were sweating profusely. From 9 AM to 10 AM, we were still stuck outside! This was because the front desk had messed up the timing on our ski tickets! It was clearly their mistake, so why couldn't they just let us in? 'No, because we have to wait for the system to update...' And yes, by this point, the child was sweating all over! And it wasn't just us; there were several foreign guests waiting for these two departments to 'hold a meeting.' Meanwhile, that gatekeeper lady was looking at everyone with disdain, as if to say, 'I'm not opening the door, and no one's getting in!' Wow, China's football team could use her determination! Throughout the entire ordeal, not a single person paid attention to the customers' needs. The child and adults had been in their ski suits for an hour! The coach waited with us for an hour! After that, I lost all interest. What's a bottle of red wine going to do? My family isn't short on red wine! This place is on my never-again list! Disgusting!
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