The Resort at Kapalua Bay, Maui

I booked 4 nights at the Montage (Now named The Resort at Kapalua Bay) Unit #1205. The resort is a joke. TERRIBLE SERVICE. Not kidding you, when we pulled up to Valet our car, the lady came and opened my wife's door on the passenger side and said, "What are you here for?" Immediately. No "Hey! Welcome." nothing. Super rude demeaner in general. Moving onto the amenities, they are transitioning from the Montage managing the property to now Marriott. Someone in Marriott decided in their infinite wisdom to make the transition happen over a week. This was a disaster. Pools and grounds seriously understaffed and dirty. The spa couldn't take appointments because they couldn't tell you when they were booked because of their system being down. You couldn't room charge anything because of the same system, so you had to make sure you had a CC everywhere you went and keep the receipt if you get room credits. The room service food was ok but constantly got our orders wrong or missed things. We had 1 really great waitress that delivered food to our room. Talked to 5 other couples down at the pool and EVERY SINGLE ONE of them said exactly the same thing. Terrible service, terrible experience, nice view just wish it was an actual 5* resort like it claims. They offered to comp our parking. For reference I paid $3800 a night for my room. This place is a joke, save your money and book the Ritz or stay in Wailea at the Fairmont or 4 Seasons.

From the first moment we stepped out of our car at the Montage Kapalua Bay, we felt relaxed and pampered. The setting is beautiful, as are the resort facilities. The food at Cane and Canoe (both breakfast and dinner) was some of the best we have had at Hawaiian resorts. The spa and fitness facilities are well appointed. All of the staff were friendly and helpful. We're looking forward to returning.

We stayed at Montage Kapalua Bay from January 17–24, and the experience was outstanding from start to finish. The property itself is immaculate—beautifully maintained, peaceful, and perfectly integrated into the natural surroundings of Kapalua. Cleanliness across the resort was exceptional, from the guest rooms to the common areas and grounds. The service truly sets this property apart. Every staff member we encountered was warm, professional, and genuinely attentive without ever being intrusive. You can tell there is a strong culture of hospitality here—nothing felt forced, and everything felt thoughtful. Food and beverage exceeded expectations across the board. Each meal was consistently excellent, both in quality and presentation, with service that matched the caliber of the cuisine. Overall, this was a relaxing, refined, and memorable stay. Montage Kapalua delivers exactly what you hope for in a luxury resort: comfort, consistency, and exceptional service. We would absolutely return and highly recommend it to anyone looking for a first-class Maui experience.

We stayed at 1205 in the unit 1 building. Most stunning views with a private grass yard elevated. We could see the beach at Kapalua bay at the left and out to Namalu bay to the right. The interior decor is beautiful too! This is our favorite location at the Montage!

Worth every penny. From the moment we arrived, and they open the door of your vehicle and unpack your car until they repack your car the day you’re leaving is perfect

The Montage Kapalua Bay was awesome. Our room accommodations were over the top. The Cane and Canoe restaurant was tremendous as well. The pool areas were clean and our every need was attended to. I will keep coming back yearly, no question!

Our trip was amazing. Everything from the people to the resort was top notch. We were blown away by the service. The staff was incredibly and the room was unreal.

Beautiful hotel -amazing service and ambiance. From checkin to the spa services, a 5 star experience. Beautiful room and top notch staff. Cannot say enough about this resort

Unforgettable Luxury and Relaxation in Paradise From the moment we arrived, the Montage resort exceeded every expectation. The staff greeted us with warm smiles and genuine hospitality that instantly made us feel at home. Our room offered stunning ocean views, elegant décor, and thoughtful touches—from the welcome fruit platter to the nightly turndown service—that made our stay feel personalized