Andaz Macau

This was my first stay at Andaz, and I found everything—the environment, service, cleanliness, and amenities—to be excellent overall. The staff was incredibly friendly. This trip was a family celebration, and I'd like to specially thank Front Office Supervisor REA R SYIA for her detailed check-in introduction and thoughtful arrangements. Traveling with a baby, the hotel was very accommodating in providing children's facilities and all the supplies we needed. The hotel room was beautiful, and my child especially loved the bathtub! 👍🏼👍🏼 As a guest, you can also enjoy the hotel's happy hour bar from 5 PM to 7 PM. There's also a delicious Portuguese restaurant within the hotel. 👍🏼👍🏼 Getting to the Grand Resort Deck only requires a short walk outdoors, which is quite convenient.

This time, I chose the Andaz, part of the Galaxy Macau series, for my birthday trip to Macau. I picked it because it's a new opening and not an old hotel. I remembered passing by before and thinking the air conditioning was very strong and comfortable. I also wanted to visit the Grand Resort Deck at Galaxy, and happily, all guests staying at Galaxy series hotels get free access to the facilities, which is truly great value for money. My flight was delayed, so I arrived quite late. The check-in lobby is on the sixth floor. A few days prior, the hotel had sent an email asking for my estimated arrival time and preferred time for the birthday cake. Ms. Ophelia and Ms. Sophia at the front desk warmly greeted us. They were very sweet and detailed in explaining the check-in process, asked about our needs, offered itinerary suggestions, and even wrote down the facility operating hours for us. They also thoughtfully gave my child a gift of juice and biscuits, fearing they might be hungry, and gave us each a waterproof phone pouch to use while swimming. If you're traveling with children, you can request a kids' tent. Upon entering the room, there really was a kids' tent with pillows and blankets featuring the Galaxy mascot peacock. However, I didn't see the stuffed animals that some netizens shared in their reviews; I'm not sure if they were out of stock. The room felt a bit small compared to other hotels, but the children's amenities were very complete: a bottle warmer, a bathtub, and cute, high-quality cups and toiletries. Every evening, during turndown service, the housekeeping staff left small gifts like eye cream and lip balm, and on the last night, they gave steam eye masks, which was a special touch. There's a one-time mini-bar refill, which is a bit hard to understand for a four-night stay – regardless of the number of nights, it's only once. They provided two pairs of slippers and a gift box from Yeng Kee Bakery. Access to the Galaxy Kids Club and the Marriott Kids' Zone is free for two hours daily. The Grand Resort Deck is also free, but entering from the Marriott or walking there, or taking a shuttle to the 2nd floor of Galaxy, is a bit inconvenient. There are also too few changing rooms and no spin dryers, so it's a hassle to have to put on your swimsuit in the room before going. There's a welcome drink at noon, and from 5:00-7:00 PM, there's an alcoholic afternoon tea, but there are too few seats and too many people, with limited food choices. We opted to pay for breakfast at the Andaz Kitchen one day; you can just queue up to buy and enter. It was quite exquisite and delicious, but the dining tables were a bit small, and there seemed to be a shortage of staff, making table clearing slower. You can order coffee, tea, or juice at the table... Overall, the experience was good.

When I booked the room, I initially only wanted a standard king-size room, but the platform was already out of those, so it automatically generated a combined order. Upon arrival at the hotel, I expected to wait until at least 3 PM for a room, but it was ready for immediate check-in. Amelia, the staff member who assisted me, was very kind and patient with my child. She even proactively upgraded the king-size room from the combined order to a suite, which meant we didn't have to move our luggage later. The entire experience was much better than my previous stays at The Parisian and The Londoner. The hotel wasn't crowded or messy, and they even included tickets to the Grand Resort Deck, which was a nice bonus. The room was also very new, and the attention to detail was excellent.

Extremely satisfied! It was very quiet at night. The hotel is new, and the little tent was a huge hit with the kids. They even thoughtfully decorated for a birthday and provided a birthday cake. The staff, Amelia and Mark, were also fantastic and super friendly. It's really convenient for visiting the Grand Resort Deck; the shuttle bus downstairs gets you to the Galaxy Crystal Hall in a few minutes. You can even continue enjoying the facilities after checking out. I'll definitely stay here again next time; it's half the price of the Galaxy Hotel!

I booked two rooms and arrived a little after 1 PM. They checked me into one room quickly. The two ladies at the front desk were very helpful and thoroughly explained the local transportation, including how to get to Galaxy and Grand Resort Deck. In the afternoon, the executive lounge offered free snacks and drinks, and from 5 PM to 7 PM, there was complimentary alcoholic beverages. The hotel shuttle to Galaxy was very convenient. The rooms were clean and tidy, and each day there was a different small gift on the bedside table. I will definitely choose to stay here again!

This hotel is great for kids, with a safe and clean play area. The rooms even come with children's toiletries and slippers. Staff members Amelia and Hailey were incredibly patient and attentive with my child. They responded to all requests immediately and even calmed my crying child with candy! The environment is quiet and peaceful, making it perfect for families with kids – you don't have to worry about bringing anything. The water park is also a lot of fun! My child was so excited to see the children's drawing books in the room! We'll definitely be back next summer. Amelia and Hailey, see you next year!

This summer, I took my kids to Macau, and the hotel was clean and hygienic, with excellent staff service. The location was convenient, making it easy to get anywhere. Fish Fish REA Marvin from the concierge department helped us with luggage storage during check-out, explained nearby transportation options, and genuinely cared about our stay experience. It was a fantastic experience overall.

Our family had a wonderful stay at the Andaz. The hotel was clean and hygienic, and the service was excellent. The only minor issue was that the slippers were a bit slippery, something I hope they'll improve. Yu Yu and A Jie at the front desk provided exceptional service, helping us with our luggage during checkout, explaining transportation options for our departure, and genuinely caring about our overall experience. It was a fantastic stay.