Regarding the service:
I can honestly say this is the worst hotel service I've ever experienced. There's absolutely no service awareness. The restaurant staff acted as if I was their enemy; they were incredibly rude when I asked a simple question.
1. While out and about, I called to ask if the restaurant had a baby meal. The staff member replied, 'Since you're a hotel guest, you have a menu in your room, just look there.' When I said, 'So, there's no baby meal then?' the staff member just gave me a 'huh' in response.
2. The next morning at breakfast, I asked for a high chair. Despite seeing me struggling alone with my child, the staff pointed to a chair in the corner and said, 'Isn't that one there? Move it yourself.'
Regarding the facilities:
1. The entire hotel only has one bed rail.
2. The air conditioning in the room sounded like an old, struggling ox, rumbling loudly all night long.
3. The night light under the bathroom sink couldn't be turned off; I could feel the light even with my eyes closed.
4. The bathtub was very dirty and had no liner.
5. None of the trash cans in the room had liners.
6. The most ridiculous thing was the refrigerator. My husband, who doesn't read English, told me I needed to make a phone call to open it. I saw it said 'Please call Careline,' which is just the front desk. What's the point of this? It's so inconvenient for elderly guests or those who don't understand English. And, I thought calling would mean the front desk would remotely power it on, but instead, someone came to move the fridge and plug it in... I was honestly speechless and had to laugh at the absurdity.
It's hard to believe this is supposed to be the best hotel in the area. With this level of quality and service, nearly 700 a night, the experience was truly awful.
Of course, there were some good points: the auntie who delivered water at night, the security guard at the entrance, and the front desk staff were all decent.
Original TextTranslation provided by AI
