Grand Hyatt Beijing at Oriental Plaza

My stay exceeded all expectations! The location is fantastic, making it easy to access all the dining, entertainment, and attractions. The service team, especially Amy, was incredibly professional and enthusiastic; I felt like a VIP from the moment I walked in. Their follow-up service was excellent, and they were always quick to respond to any requests. The room was spacious, bright, and had amazing natural light. The pool area was absolutely stunning, like stepping into a tropical rainforest – a perfect way to relax and wash away the day's fatigue with a swim. I'll definitely be back!

Huge thanks for the perfect experience this time, especially to Amy, who was incredibly prompt with follow-ups and answered all my questions, putting me completely at ease. The hotel facilities are top-notch, and the service is attentive and meticulous. Overall, I'm extremely satisfied and will definitely choose this place again next time!

Grand Hyatt Beijing lives up to its reputation! The location is excellent, with convenient transportation, making it super close to both Guomao and various shopping malls. As soon as I arrived, I was greeted with warm service; the staff were all smiles and check-in was very quick. Special thanks to Amy for her follow-up; the attention to detail in the service was excellent. The room was spacious and well-equipped, ensuring a good rest. The pool is absolutely stunning, and a swim there was incredibly relaxing. I'll definitely stay here again on my next visit to Beijing!

I never expected to feel so touched by a hotel stay! Jessie at the front desk was incredibly attentive, and the hotel's location is fantastic – right next to a night market and shopping area, so you can easily stroll around and enjoy food and shopping in the evening. Such warm service is truly rare; it felt like being treated by a close friend. I'll definitely be back!

The hotel's location is fantastic! There's a convenience store and bubble tea shop right downstairs, and it's just a ten-minute walk to Wangfujing in the evening. The concierge politely introduced us to attractions, which was a huge help. The housekeeping auntie kept our room spotless every day, even tidying up our charging cables. Jessie was incredibly thoughtful in following up on our room requests – so considerate!

The cleanliness was impeccable, not a speck of dust even in the corners. The location is superb, just a five-minute walk to Wangfujing Pedestrian Street, which was perfect for an evening stroll. A special thanks to Jessie for her meticulous and thoughtful service; she made us feel right at home~

I want to leave a review about our stay at the Grand Hyatt Beijing. The hotel made a great impression: a luxurious lobby, an excellent central location right by Wangfujing Square, and convenient access to the huge Oriental Plaza shopping center. The room had everything needed for a comfortable stay. The breakfasts were diverse, offering both European and Asian dishes to suit every taste. In the evenings, you can have a delicious dinner at the same restaurant. However, the staff left the most significant impression. Special thanks to managers Aydos and Ayesha (I hope I remembered their names correctly). Upon check-in, we had a few minor issues. Aydos, hearing us speak Russian, immediately came to the front desk manager's aid and quickly helped us sort everything out – he was very attentive to all our requests, and all questions were resolved quickly and with genuine care. The team showed incredible attention and professionalism. When you're tired from traveling, you really count on responsive staff, and they certainly delivered. Ayesha helped with the check-out process and prepared all the necessary documents at my request. It seems like this hotel employs the most empathetic front office team.

What I loved most about this hotel was the service, especially Jessie. She always greeted me with a smile when I passed through the lobby and even messaged me on WeChat to check if my stay was going well. The location is unbeatable; it's right next to a famous pedestrian street, so shopping and dining were never an issue. The concierge handled my luggage storage efficiently and politely. Plus, the room had both soft and firm pillow options, ensuring a really comfortable night's sleep.

Every corner was spotless, especially the carpet, which had no stains or odors whatsoever. The hotel is right next to the subway entrance, just three stops from the train station, which is incredibly convenient for guests catching early morning trains. Jessie's smile was truly infectious. She patiently helped me find an item I left in my room and even thoughtfully stored it for me. Although there was a minor hiccup during check-in, the hotel staff patiently resolved it. The attention to detail was exceptional!