This was a once-in-a-lifetime trip I had been waiting for for a long time. Wanting to create unforgettable memories with my girlfriend, I booked a suite and a plan that included breakfast and dinner, and I willingly paid the price. I expected a quiet and comfortable time, along with attentive service befitting a luxury ryokan. However, those expectations were completely shattered by the breakfast service and the response after the problem occurred.
I woke up at 7 a.m. and intended to enjoy breakfast in my private room. However, the stove was left on with absolutely no broth in the pot dish, and as the ingredients burned, the smell of burnt food filled the room. Anyone looking at the photos could tell the food was burnt.
At first, I thought that mistakes can happen. However, the bigger problem was the response that followed. When I asked the staff, "It looks burnt, is that okay?", they took the food away once, but instead of replacing the burnt ingredients, they simply poured broth over the burnt food and brought it back. It is difficult to understand, from a common-sense perspective, how they could serve burnt food exactly as it was to a paying guest.
I stayed in a suite and booked a plan that included breakfast and dinner. Although I paid a higher rate than the Room Only package, I could not enjoy breakfast with peace of mind and had to endure a very unpleasant time starving from the very beginning of the day.
The problem was not just that the food was burnt; it was that a pot without broth was provided, no inspection was conducted until the smell of burning filled the private room, and the burnt food was served again exactly as it was without being replaced even after I pointed it out.
Regardless of whether I stayed in a suite, this response is difficult to accept even as basic guest service. Before considering the facilities or atmosphere, such basic breakfast service and handling of issues make it difficult to regard this as a luxury ryokan. It is most regrettable that the special morning I had been looking forward to was ruined in this way. I am leaving this review exactly as it happened, hoping that the same thing will not be repeated for other guests.
[Japanese language]
Long life, one life, one life, one life, one life, one life, one life, one life, one life, one life, one life, one life, one life, one life, one life, one life, one life, one life, one life, one life, one life, one life, one life, one life, one life, one life, one life, one life, one life, one life, one life, one life, one life, one life, one’s life, one’s life, one’s life, one’s life, one’s happiness, Let's think about it, think about it, think about it, do it, think about it When it comes to eating and drinking in the summer, it is easy to see and use. It's like a dream, a dream, a dream, a difficult time, a high school.しての丁寧なサービスを期待していました。しかし、朝食サービスとトラブル発生後の対応で、その期待は大きく裏切られました。
It's the 7th of July, and it's time to go to bed and eat.いました。しかし、鍋料理に出汁ががく入っていない状In the middle of the night, in the middle of the night, in the middle of nowhere, in the middle of nowhere.が充満していました。In the dark, see it, see it in the dark, see it in the dark. Feel and think.
First, let's talk about people, let's talk and think about it.ていました。しかし、The main idea is to ask questions and feelの後の対応です。スタッフに「焦げているようですが大丈夫ですか」と伝えたところ、一度料理をげましたが、焦げた具It's okay to move around and move around and move your feet.そのまままび提供されました。お金を払って宿泊している㮢に対して、焦げた料reasonに出汁だけを入れてもう一It is easy to understand and understand.
When you eat privately, eat at home, enjoy Japanese food, eat at night, eat and drink. 、In order to raise money and raise money, it is possible to raise money. When you eat, you eat, you eat, you eat, you eat, you eat, you eat, you eat, you eat, you eat, you eat, you eat. It's not like I'm going to eat my stomach.
Think about it, think about it, think about it, think about it, go out, get in, do it, use it, etc. If you do not want to go to the house, go to the house, go to the house, go to the house, go to the house, say goodbye As soon as you leave, you will come to the conclusion.
If you are staying at home, you will be able to stay at home.ビスとして納得できない対応です。施設や雰囲気以に、基本的な朝食サービスとトラブル対応として、高級旅館とは〝えないものでした。楽しみにしていた特別な朝が、このようななでLet's do it without thinking, let's do it together.が他のお客様に起きないよう、事実として残します。
[English]
This was a once-in-a-lifetime trip I had looked forward to for a long time. Wanting to make unforgettable memories with my girlfriend, I booked a suite room with a half-board (breakfast and dinner) plan and gladly paid the premium for it. I expected a quiet, comfortable stay and the attentive service of a high-end ryokan. Instead, the breakfast service and the way the problem was handled afterwards badly let those expectations down.
I woke up at 7 a.m. looking forward to breakfast in a private dining room. But the hot pot was served with no broth at all while the flame was already lit. As a result, the ingredients began to burn, and the private room filled with a strong burnt smell. As you can see in the photo, the food was clearly burned.
At first, I accepted that mistakes can happen. The real problem was what came next. When I told the staff the food seemed burnt and asked if it was okay, they took the dish away — but instead of replacing the burnt ingredients, they simply added broth to the same burnt food and brought it back. Serving burnt food again to a paying guest by just pouring broth over it is, frankly, hard to understand.
I was staying in a suite room on a plan that included breakfast and dinner, at a rate well above room-only. Yet I couldn’t eat the breakfast with any confidence and had to start my morning hungry, frustrated, and disappointed.
The issue wasn’t only that the food was burnt. It was that the hot pot was served without broth, that no one noticed until the room was full of smoke, and that even after I pointed it out, the same burnt food was served again without being replaced.
Suite room or not, this falls short of basic service for any guest. Beyond the facilities or the atmosphere, this level of breakfast service and problem-handling is not what I would expect from a high-end ryokan. What saddens me most is that a special morning I had waited so long for was ruined this way. I’m leaving this honest review so the same thing doesn’t happen to other guests.
Original TextTranslation provided by Google
