Before my trip to Regent Phu Quoc, my expectations might have been set too high. All the posts I saw beforehand raved about the amazing service, with some even saying they controlled occupancy to maintain service quality. To get the full experience, I stayed at the hotel for all 5 nights of my trip, but I was sorely disappointed!
First off, as soon as I entered the room, there was a strong, musty smell. I figured it might be due to the rainy season, which I understood. On my first night, I almost couldn't resist changing rooms; the smell was really intense. It got better after I opened the window to air it out the next day, but the scent lingered.
Then there's breakfast. On the first day, it was amazing, but I noticed inconsistencies in the attitude of the breakfast staff. I'm not sure if there were some who looked down on Chinese guests? It definitely felt like they treated people differently based on appearance. However, I must mention that the only Chinese lobby manager was genuinely excellent; he was very attentive to our check-in and dining experience. He also helped me retrieve my sunglasses that I'd left in the restaurant.
That same night, while showering, I found a hair on the bench in the shower stall. Later, I also found a hair in my pho at breakfast (the hotel sent two chocolates as an apology). I didn't pursue it further; I wasn't looking for compensation. For a hotel of this star rating and price point, I was surprised to find such an old-fashioned hairdryer in the room, which started smelling burnt after just a short use.
Over the next two days, the hotel became much more crowded, which is understandable given it was summer holiday, but the hotel's service just couldn't keep up. The hotel's scenery is still quite good. The above is just for reference for fellow Chinese travelers heading to Phu Quoc.
Original TextTranslation provided by AI
