Hyatt Regency Metropolitan Chongqing

The location is super convenient for getting around. I thought it might be noisy being right in the heart of Jiefangbei, but it was surprisingly quiet. Great value for money! It's perfect whether you're traveling with friends, as a couple, or for business. I genuinely recommend it to anyone visiting Chongqing. I'll definitely choose this place again next time I'm in the city!

The hotel is close to the city center and all the attractions. The breakfast is rich and varied. The staff are all very welcoming and enthusiastic. The environment meets five-star standards and is very quiet. The cleaning auntie is very professional and cleans daily; she's also very warm and friendly, big shout out to her!

This booking was an extension of my stay! I was so happy with the hotel that I decided to stay another night. The hotel offers great value for money, and the breakfast was delicious. I highly recommend the Napoleon pastry sold in the hotel lobby – it's absolutely amazing! Give the pastry chef a raise! 🍗

Pros: The location is excellent, making it convenient to visit popular attractions and perfect for an after-dinner stroll. The hygiene is top-notch and the soundproofing is great. Special shout-out to the guest services attendant who delivered items promptly and offered warm, smiling service. Areas for Improvement: 1. The variety of Chinese breakfast options could be expanded, especially for those who don't prefer pastries. 2. The staff's enthusiasm could be improved.

For our Chinese New Year family trip to Chongqing, we stayed 2 nights at the Hyatt and 2 nights at the Westin. Both have their pros and cons, especially since there's a significant price difference, so it really depends on how you compare them. The biggest, absolute biggest advantage of the Grand Hyatt is its location. Step outside and you're right on the pedestrian street, a stone's throw from Jiefangbei, making it incredibly convenient to get anywhere in the vicinity. Another major plus is its direct connection to the Grand Metropolitan shopping mall. It’s essentially its own building, with no other hotels sharing the space. When we first arrived, the mall seemed a bit deserted with many stores closed, but we gradually discovered that all the restaurants were Michelin-starred, and there was even a cinema and arcade games. The executive room came with a Dyson hairdryer, which was a nice touch. The bakery on the first floor is also excellent. We didn't get to try the roast duck upstairs, as it apparently requires advance booking. The executive lounge offers a live noodle station in the evening, but the other dishes felt more like fillers. The welcome fruit, a dried local specialty called 'baba gan', was a thoughtful touch. The downsides are also quite apparent. Primarily, the breakfast was very mediocre. The room view was poor; I knew beforehand it was a city view, but it was almost non-existent. Furthermore, we encountered a few unpleasant incidents. We arrived at 12 PM to check in and were told the room wasn't ready and would be available around 2 PM, suggesting we go for lunch first. I asked if we could get a room with a better view, and they said they'd give us one on the 35th floor. After lunch, when we returned at 2 PM, we were informed the room still wasn't cleaned and they could only offer us one on the 32nd floor. Later, when we wanted an extra blanket, we called multiple times, but it never arrived. Out of frustration, we had to contact Trip.com for a blanket for the first time. Despite these minor inconveniences, I still recommend it. Even after staying at the Westin, I still felt the location here was undeniably superior. The conclusion is that if you can overlook the breakfast and the window view, this Hyatt is definitely a viable option, especially considering the more affordable price.

From the moment someone answered the phone instantly, I knew I'd picked the right hotel! The actual stay was also very enjoyable, especially the thoughtful and professional service from Kiki at the Club Lounge. It truly got our Chinese New Year holiday off to a wonderful start! The dinner at the Club Lounge consistently maintained a high standard and never felt overcrowded, even with many members, making for an excellent experience!