IntercityHotel Leiden

The staff were very kind and helpful. Please note that cleaning is by request. Breakfast was delicious with a good selection of vegetables, fruits, and bread. The shower water pressure was also good.

The location was excellent, just a 1-minute walk from Leiden Centraal station. Check-in was self-service using a machine in front of the reception desk. The front desk staff didn't greet me unless I initiated the conversation, which might feel a bit unwelcoming to some, but they were very accommodating and pleasant when I did speak to them with requests. I had to pay the city tax (similar to a hotel tax in Japan) upon check-in, which was also done at the machine in front of the reception. The city tax receipt was sent as a PDF to the email address registered during booking. Room cleaning is done once every three nights, but on other days, I could request it at the front desk before 10 AM without any extra charge. The shower had great water pressure and drained well, which I was happy with. The only downsides were the lack of an electric kettle and a refrigerator in the room. Many hotels in Europe don't have refrigerators, so I could overlook that, but not having an electric kettle meant I couldn't have hot tea or coffee, which was a significant drawback during the cold mornings and evenings. When I inquired at the front desk, they said they didn't have kettles for loan, so I had to go to the convenience store in front of the station every morning and evening to buy hot drinks. There was complimentary lemon-mint water near the front desk, which you could drink freely, and it was delicious! Check-out was simple; I just returned the key card to the front desk.

The hotel was super convenient, very close to the station, and within walking distance to all the tourist spots. It was clean, spacious enough, and comfortable. Housekeeping was every three days, but they would come clean if requested. However, they only provided water once at the beginning, which was a bit disappointing 😢. On the bright side, there was a coffee machine, and the coffee was delicious.

I stayed for 11 nights and had a very comfortable experience. The location right next to Leiden Central Station is excellent, making it incredibly convenient to travel to Schiphol Airport, Amsterdam, The Hague, and Utrecht. It was also just a few minutes' walk to the Old Town, making it a perfect location.

The room was a bit small, but the location was convenient. I'd give it a reluctant good review.

The room was clean. If you're staying for several days and need housekeeping, you have to book it with the front desk a day in advance.

The location right next to the train station is super convenient for getting to and from the airport or other cities. However, the room facilities are basic, and there isn't even a fridge.