Crystal Lamai Hotel

Stayed at Crystal Lamai Hotel and was very impressed. The room was super clean, the location was great and convenient for getting around. The staff were friendly and provided excellent service. The facilities were comprehensive, definitely great value for money. Highly recommend to anyone visiting Koh Samui! 👍

This is a very good hotel. The room was clean, and housekeeping did a great job. For our family of four, they gave us two adjoining rooms with an connecting door, which was perfect. The pool is small but perfectly adequate. The hotel's location is excellent: two 7-Elevens are within walking distance, and Lotus's is just a 10-minute walk away. Lamai Beach is also very close by. Overall, the value for money is outstanding.

We stayed at the hotel for 16 days and our overall impression was positive. The grounds are beautiful and well-maintained. Our room was spacious, with a kitchen area on the balcony. It was clean when we checked in, and housekeeping was consistently good whenever we requested it. However, the kitchen unfortunately lacked any utensils, cutlery, cooking hob, or even dish soap – just a sink. We usually prepare breakfast at the hotel, so we had to buy everything ourselves. The balcony gets direct sunlight from morning until midday, making it extremely hot and difficult to cook. We couldn't use the balcony at all because it was always too hot, with no breeze whatsoever. The room itself was bright and well-arranged. The shower was good and convenient, with spacious glass shelves. There's also a drying rack on the balcony, which was a nice touch.👍 We liked the pool, although it felt a bit small for the number of rooms. There was something a bit unpleasant to look at in the pool area: a broken wall with rusty, half-rotted iron underneath it. It definitely needs repair, and I'd like to bring this to the management's attention. Another unpleasant point: our room was on the third floor, and no help with luggage was offered either at check-in or check-out. We had very heavy suitcases, and with our back problems, we had to carry them up and down the stairs ourselves. Such incidents always leave a bad taste and feel like a lack of respect for guests. On the downside, soundproofing is poor. You can hear conversations in the corridor very clearly. At night, we not only heard people talking but also arguing, which kept us up for a couple of nights. There was also a very unpleasant incident. The security guard was inexplicably absent, and a car backing up hit some parked motorbikes, including ours. We had just arrived and were taking off our helmets when a neighboring bike fell onto ours. It wasn't badly damaged because my husband managed to catch it. The car driver didn't even bother to get out, check the situation, or apologize; he just drove off. If my husband hadn't caught the falling bike, many other bikes could have been damaged. A note for the security guard! We liked the hotel's location. We used a motorbike, so we visited all the nearby beaches, which suited us well. If walking, it's about a 15-minute walk to the beach. Overall, I would give this hotel a solid four out of five stars.

A very cozy, small hotel. We stayed in a room with a garden view, and the daily cleaning was excellent. The rooms are spacious, and the pool is great. There's also a small gym with exercise bikes. It's about a 15-minute walk to the beach, and everything you need is nearby: shops, cafes, currency exchange, massage places, and fruit stalls. The hotel is quiet, despite being close to the main road, and has a large parking lot for motorbikes and cars. In my opinion, for the price, this is the best hotel in Lamai. I definitely recommend it and will return myself next time.